Silver Spirit Cruise Review by wellssb88
- Sail Date: September 2017
- Destination: Mediterranean
September 21 to September 28, 2027
The Silversea doesn't compare in its service, in the quality of its staff nor in its overall attitude to the Seabourn.
Here are a few examples:
The cuisine is too nouvelle: ‘too cutesy by half’. The portions are small; odd combinations that don't work together; poorly prepared, and frequently luke-warm.
Dinner entrees with incredibly sized entree portions: One night my entree had only 3 scallops and another only 3 raviolis.
There is no choice if you want to order wine by the glass. For example, if you want a glass of red wine, you get whatever they are offering that day; otherwise you must buy a bottle.
The choice of 2 or 3 room service appetizers were limited and nontraditional. No shrimp cocktail; no antipasti (and this is an Italian ship); no pate or assortment of cheeses or nuts; and no free caviar.
The personnel do not seem to have a service orientation.
Most of the staff are genuinely disinterested and appear to be ‘working’ by rote.
The maître d ’hotels appear annoyed if you don't like the location of the table they offer you at meals and are disgruntled if you ask them to find a different one.
Disagreeable and borderline surly restaurant managers spend more time talking to each other than helping guests.
Waiter staffs who only want to do the expedient thing: dish the food at you and move on so they can wrap up their meal service chores.
Their touted 'butler' service is over rated. When ours wasn’t busy looking for a tip, he caught a cold which my wife then caught.
The arrangements of the timing of the ship getting into each port and the shore excursions are poorly planned. Instead of arriving at 8 am and starting a shore excursion at 8:15 am, if the ship were to arrive a little later, and depart a little later, the shore excursion could occur later. This is particularly important for excursions that involve swimming when that activity should occur in a hotter part of the day.
Many of the shore excursions/ports of call were not well thought out and in at least one case, passengers complained and a partial refund was obtained from the shore operator.
Their brochure offered a transfer excursion in Venice on disembarkation day as part of the transfer to the hotel. The offer was perfectly clear and in plain English. But in a bait and switch move, they reneged on that option.
Wi-Fi was way over priced and then worked only sporadically and inconsistently. A polite inquiry was summarily dismissed and not treated with any effort to understand or investigate.
Generally the atmosphere on this cruise was one of being 'nickeled and dimed': an extra charge for everything.
They are chintzy while trying to appear ritzy. The Silversea cruise line is not worth the price and certainly doesn't compare to the Seabourn.
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