Divina ship was mega and she is quite a beauty with elegance. Unfortunately, I ran into serious of problems from the get- go all related to customer services.

These problems all stem from our stateroom not being made all day. We returned to our cabin at approximately 6pm just to find out that our bed was not made and absolutely no fresh towels. Customer services were extremely poor and very rude bartenders, we were ignored trying to place our order and the gelato bar attendant had no clue about customer service…very, very rude!

I reached my breaking point. I spoke to the front desk manager, bartender manager, and the housekeeping manager, and discussed all the problems I encounters and how frustrated I was. They promised they will resolve all the problems and in two days and thereafter the customer service improvement was absolutely amazing and I had plenty of fresh towels thereafter. I believe I can see myself returning to MSC again in the future. The manager of the ship sent me a bottle of red wine with an apology note and of course apology was accepted. And it was a very good wine. Thanks vey much. Read more