Jewel of the Seas Review

3.5 / 5.0
1,646 reviews

NOT kids friendly, bad food quality, bad room service

Review for the Eastern Mediterranean Cruise on Jewel of the Seas
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familycruiser0
2-5 Cruises • Age 50s

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Sail Date: Sep 2017
Traveled with children

I would STRONGLY advise you to avoid Jewel of the Seas if you travel with kids, not sure if this is true across all RC cruise ships. Babies/toddlers have to be potty trained to use the pools, while in the US they can get in the public pools with swim diapers. Pool water is super cold. To get towels, you will have to walk to the front side of the ship from the kids pool in the back of the ship, on a different floor. There is no kids program/childcare for kids under 3. The room configurations are not kids friendly. The bunk beds are not safe for young kids. Dining room service is ok, but food quality is poor. We often had to go to the buffet restaurant as the main course at dining room is bad. I believe they are trying to make 'fancy' food with low quality ingredients. We ordered my daughter's favorite food from the adult menu, the server said you don't want that, I will get you a kid's hamburger instead. Bathroom still had previous guests' personal items. Apparently they did not have time to clean our bathroom. Room service was terrible. We ordered milk for the baby and hardly got delivered, always had to call multiple times. Spoke to a manager who assured us to have it taken care of, still my elderly mother (does not speak English) and baby starved all day in the cabin, they never delivered food/milk for them all day while we were on excursion. My mother was so weak by the time we got back she was not able to walk. Complained to managers and all they could do is offer a small credit for future trips. Who would want to go back to their cruise ship after such a bad experience.

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