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Nieuw Amsterdam Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
872 Reviews

5 Day Birthday Getaway Pacific Coastal

Nieuw Amsterdam Cruise Review by 509ers

4 people found this helpful
Trip Details
  • Sail Date: Sep 2017
  • Destination: the Panama Canal & Central America
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom

Long Review

5 Day Vancouver-San Diego

Nieuw Amsterdam

Cabin Category VF GTY

Assigned cabin 4173 (Starboard Aft)

Embarkation in Vancouver ***** Easy

We flew into YVR Vancouver International and took the SkyTrain “Waterfront” line to downtown Vancouver. $15 CAN approx for 2. Very easy way to get to Canada Place. A short 2 block walk to the cruise ship terminal - passing right by a handy wine shop to purchase our carry on wine allowance.

Arriving in the terminal we proceeded through the maze of security and documentation checks with ease. We arrived around 12:30 pm and were onboard in less than 20 minutes.

One of the first things we noticed upon boarding was that the staff onboard the Nieuw Amsterdam was noticeably more welcoming than the last cruise we took on NCL. Even more so than our last Holland America cruise a few years ago on this very same ship. You will never pass a crew member of HAL of any ranking anywhere in the ship without them greeting you with a good morning or evening.


4173 - This was our first guaranty cabin experience. We had no choice in matter. The 5 day segment did not offer specific cabin assignment at the time of booking. Our cabin was assigned approximately 1 week before sailing. We did write to HAL immediately after receiving our assigned cabin requesting a cabin on the starboard side and we were fortunate to receive a confirmation the next day that our cabin was changed. I’m sure this is not always possible, but we were happy to be moved from a port forward cabin to an aft starboard cabin heading Southbound to be able to enjoy the sunsets from our balcony. Cabin 4173 is almost at the aft end of the ship, but it’s close to an elevator and while not overly spacious and lacking HAL’s signature little bath/shower combination in this category - we just had a shower - it was more than adequate for our needs over 5 days.

Cabin Attendent

Our cabin attendent “Novi” found us wandering down the hall toward our cabin and quickly informed us that he would be putting our beds into the proper configuation after we put our bags away and headed out for lunch on the Lido deck.

First Meal HAL Tradition

After unloading our bags in our cabin we headed up the Lido deck for a bite to eat. One of HAL’s best quick lunches is the “Dive-In” located aft. Order your burger, they hand you a pager and a few minutes later you are enjoying a delicious burger, chicken sandwich or gourmet dog. This is becoming our ritual on HAL on embarkation day.

Mandatory Emergency Drill

Nothing to be alarmed about - unless you have sensitive ears. The blasts in the event of an emergency could wake a hibernating bear on another continent! Mustering was done quickly and efficiently and we were not required to bring our life jackets to the drill.

Sail Away

It was raining in Vancouver so we gathered near the pool area of the Lido deck and partook in a sail away margarita in the souvenir glass...(plastic nowadays). No live music - just canned tunes and a little too loud for our taste, but apparently loud music makes people order more drinks!

Dining Reservations and Beverage Packages

Prior to sailing we made (and paid for) reservations at Tamarind one evening. Once onboard we made another reservation for the Pinnacle Grill on the one Gala night. We also prepaid for a wine package. We chose the 3 bottle Admiral wine package for our sailing. We did not buy the all-inclusive beverage package for this short cruise. We just signed by the drink. Our bar bill (apart from the 3 bottle wine package we prepaid) was $261 - that breaks down to $26 per person per day. The cost of the beverage package is approx $50 per person per day and both have to have it -so in this instance we did better on our own. We had a few welcome aboard cocktails, usually a cocktail in the evening and occasionally a cocktail at a show or a Bloody Mary in the morning. Another thing is that this cruise was not a warm weather cruise with many sea days laying by the pool all day, which tends to jack up the amount of libation we would do.

Entertainment around the ship

Normally we love the Adagio duos. This sailing had a pair of handsome gentlemen vs the gorgeous ladies playing the piano and violin classical “hits” and favorites. This duo played without any connection to the music to each other or to the audience. The second night I jokingly asked them to “smile” and the one on violin obliged me with a smirk, then went back to looking like secret service agents. Maybe I have been watching too many American talent shows, but I think you have to do some degree of selling the audience by connecting to them or to your music.

Cheers to the bartenders!

From the margarita to the sidecar to the gin and tonic and vodka martini ... I think HAL does a good job of making their drinks worth the price.

Comedian Mark Pitta

Our first show in the theatre was stand up. An unknown to us. We went to the late show and I think the theatre was about 2/3 full. Some jokes were good and stuck with you. Nothing offensive, but nothing that knocked me off my chair either. Enjoyable.

1000 Steps

Our second show in the theatre on Gala night. A song and dance show featuring some great dancing with enjoyable choreography, talented dancers and good singers. Not HAL’s strongest suit, but enjoyable nevertheless.

Piano Bar

Always lively and full no matter what sailing or demographic is on board! The singer this week was not our favorite, but did the job he was paid to do... keep the place full!


Main dining room. Without a reservation it can be up to a 20 minute wait with a pager during peak times. The main dining room menu is adequate and had some variety, but nothing really special. Service was good but rushed as always. The wine stewards are very rushed in their order taking and delivery of the wine. Lack of personal attention when you don’t have a set dining time and have the same waiter all week. We had the Admiral wine package and the wines were ordinary. I think next time we will opt to bring on our own wine for a corkage fee or purchase wine by the bottle off the wine list (different from that of the package).

Lido. Buffet. Great for breakfast and lunch. I love the Congee porridge in the morning or having an omelette made to order. For lunch there is great Asian food and a wonderful salad bar - most items served by the staff to reduce the chance of a norovirus outbreak. There were many types of other foods hot and cold available here - I only mentioned what I tried. The ice cream was not very good.

PIzza. Aft deck

Did not try

Pinnacle Grill & Gala Night

$35 upcharge. Dined here one evening on Gala night, however not many people were dressed for a gala! I’m seeing fewer and fewer tuxedos and evening wear. I love dressing up on cruises, but I have to say my husband was thrilled to just bring a dress shirt and sports coat this trip vs penguin attire.. shoes, cumber bun, tie, cuff links, etc. We boarded with only a carry on this trip!

..Back to the Pinnacle food and serivce. Far exceeds the food and service of the main dining room and there is no rush in the service. If you want a great steak, a slower meal this is the place.

Sel de Mar (Pinnacle restaurant changes over 2 nights a week to this French Seafood dining experience for a hefty $49 per person charge)

We did not dine here


My birthday dinner was here. Our second experience at the Tamarind on this ship. I found my first experience to be better, I think because it was less crowded and earlier the last time on a previous sailing. We did not get a good explanation of how the menu works this time. Last time we got hot towels before dinner. Our servers were adorable and attentive. The food in here is amazing - just be prepared to think outside the box and try new things. I think that is a safe statement on dining everywhere on the ship. Most of us, as a rule do not dine with menus as elegant as even the main dining room at home. But the dainty little portions and tidbits of appetizers take some getting used to in order to really savor the delicacy of them all. Lastly - our server forgot to recognize my birthday as my husband had requested so he told the maitre’d on the way out. But 30 minutes later back at our cabin - both our servers showed up knocking at the door with a birthday cake singing to me, asking to come in to give me a hug .. I was already in bed!


Italian fare in a cordoned off section off the Lido buffet area. I don’t like the location of this venue. It’s only a $15 upcharge but the location is a turn off to me. Didn’t dine here, but the menu looks good and we had it on our last cruise on the Nieuw Amsterdam.

America’s Test Kitchen

Something new on HAL. A cooking demonstration like the TV show with great tips and recipes. Only drawback is no tasting - the HAL exhibit kitchen is apparently not up to FDA standard of safety to pass out samples!

BBQ Lounge (America’s Test Kitchen by day)

Hands down this is HAL’s best entertainment on the ship. Great music for dancing and a stroll down memory lane of R and B music. The band: drums, keyboard, bass, guitar, trumpet, trombone and vocalists are amazing and entertaining and true musicians who often are strangers to each other until just before sailing and put together a repertoire of party hits. Al Green, Earth Wind and Fire, Marvin Gaye .. and of course BB King. Bravo HAL.


Astoria: First time here. Walk a few clicks to the Maritime Museum and found a pub for beer, chowder and free wifi access!

San Francisco: My birth city. Got up early to see the arrival in the dark. Took a bus to the textile district to try and buy a mattress at Tuft and Needle (seriously!) .. then a cable car ride from Powell and Market to the Hyde Street turnaround and had world famous Irish Coffee’s at the Buena Vista bar - then back to the ship for happy hour in the crows nest and sail away under the Golden Gate Bridge. Priceless experience.

Avalon: Quaint little seaside town on the island of Catalina (once owned by Wrigley) off Southern California. We had a surprise visit from family who live in Longbeach, CA. They took the Catalina Express over to meet us and we saw the island in a 4 person gas powered golf cart, followed by some shopping on the wharf. The old “casino” (dance hall) was closed for the day by the time we got back so we did not get to visit inside. Fun day - only port we had to tender to.

Exceptional Service:

Diane at the reception desk.

We had no plans to race off the ship for a tender as we were in dock from 2:00 pm - 10:00 pm.

After we anchored, my husband turned on his cell phone to see if there was any reception.

There was a voice mail from his brother who said “I’m here.. we took the ferry over and we are waiting for you on the island”. So my husband went down to get a tender ticket and found out we could not get off the ship until 4:50 pm. All the early tender tickets were gone. That would have been too late for us to meet our relatives because they had to be on the ferry home shortly after that. “Diane” at the reception desk realized our plight and was able to squeeze us onto an early tender. She escorted us down to the gangway and we cannot thank her enough for making our day. Lesson learned. Always get your tender tickets early.

Novi our cabin steward in 4173

Novi from Indonesia found us on arrival day. Introduced himself and made sure our cabin was in order each and every day. By the time we returned from breakfast each day our cabin was immaculately tidy and ready for another day of fun. I realize this is their job, but some do it better than others. We felt compelled to leave him a little “extra” at the end.

Chef at the Lido who took the time to write out a recipe for me for Bee Hoon Fish Soup.

Gym: adequate and busier than expected. Saw grey whales on the elliptical trainer!

Thermal Suites: did not participate this time. $109 per person for 5 days.

Massage: Prepaid for a couples 50 minute massage. Very nice.

This was one of our favorite cruises to date. We love HAL.

Terima kasih

1st night:

Main Dining Room

No reservations - approx 7:30 pm - Embarkation from Vancouver

There was a heavy line of approx 15 to put your name in - You are given a pager and we waited approx 15-20 minutes. We were escorted upstairs to the top floor because the restaurant was so busy. Normally the top floor are for those who make dinner reservations or who have assigned dining times. Our dining companions Ron and Ako were from England. We enjoyed hearing their cruise stories. They take about 5-6 long cruises a year. Food choices were adequate and while portions were small, they were more than enough to keep us happy.

2nd night:

Main Dining Room

No reservations - approx 7:30 pm - Astoria

A shorter line than the first night and only a 5-10 minute wait for a table.

Our dining companions were from Germany. We never learned their names, but they taught me how to say “have a nice evening” in German. (I think!) I cannot properly write it, but phoenetically it’s “eye-nin schroo-nen hav-en” while communication was not easy we had a enjoyable dinner.

3rd night:

Pinnacle Grill

Gala night - reservations 6:30 - Sea day

4th night:


Reservations 7:30 - San Francisco

5th night:

Main Dining Room

Final night

509ers's Full Rating Summary
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VF 4173

Aft, starboard, no bathtub, small but adequate. Comfortable bed. Good shower. Good closet space.

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