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When we booked the cruise (family of 2 adults and 2 Young kids) there were no reviews, since it was a brand-new ship. A month before our trip we read reviews from all over the web and we got concerned. The following is our point of view all though we came with very low expectation: The good: It is a new ship which most of the ship is beautiful and clean ! Security is good and firm. Some of the shows were lovely. There are two shops that needed to pay (chocolate and ice cream) that were excellent. Restaurants the service was good. The bad: Food- is horrible !!!!!! all restaurants have poor base ingredients, when we complained we noticed that no one really cared, so we only eaten salads and pizza at the buffet restaurant. Service was not good when we needed any type of service from reception including not answering to the phone, it seems they are totally apathetic to their customers. There is no public children playground and the only playground they have is a place that they allowed no parents to stay so you need to leave the children with their own staff. (and even that place was not adequate for such big ship) Overcrowded !!! the entire ship in all public places including restaurants, pools, bars, main avenue is so overcrowded that it gave us a poor experience. It seems that MSC is trying to squeeze money in every different way from their captive market costumers. In total please try to avoid MSC, by doing that may by they will start respecting their customers. Thank you,

Beautiful new ship with poor service and horrible food variety and quality !!

MSC Meraviglia Cruise Review by guybar

8 people found this helpful
Trip Details
When we booked the cruise (family of 2 adults and 2 Young kids) there were no reviews, since it was a brand-new ship.

A month before our trip we read reviews from all over the web and we got concerned.

The following is our point of view all though we came with very low expectation:

The good:

It is a new ship which most of the ship is beautiful and clean !

Security is good and firm.

Some of the shows were lovely.

There are two shops that needed to pay (chocolate and ice cream) that were excellent.

Restaurants the service was good.

The bad:

Food- is horrible !!!!!! all restaurants have poor base ingredients, when we complained we noticed that no one really cared, so we only eaten salads and pizza at the buffet restaurant.

Service was not good when we needed any type of service from reception including not answering to the phone, it seems they are totally apathetic to their customers.

There is no public children playground and the only playground they have is a place that they allowed no parents to stay so you need to leave the children with their own staff. (and even that place was not adequate for such big ship)

Overcrowded !!! the entire ship in all public places including restaurants, pools, bars, main avenue is so overcrowded that it gave us a poor experience.

It seems that MSC is trying to squeeze money in every different way from their captive market costumers.

In total please try to avoid MSC, by doing that may by they will start respecting their customers.

Thank you,
guybar’s Full Rating Summary
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