Serenade of the Seas Cruise Review by balkor2
- Sail Date: September 2017
- Destination: Canada & New England
Getting on the ship was super easy. Uber from the hotel dropped us off at the entrance. Showed passport and sea pass and was on our way.
Interior cabin again. Spacious but (as always) difficult to tell time. Bed mattress were well worn. could use replacing/revitalizing
Main Dinning room (MyTime dinning). Jithenra "G2" & Bojan were awesome! Spacious in and around the chairs and table. Allure was like a sardine can. Food was well. Service was great. Bojan totally earned his wage and more. G2 was most polite and most accommodating.
Did not attend much of the shows (Headliners, Comedy, Quest, Battle of the Sexes, etc) spent most of the free time at the Schooner bar with David, CHeefield, Reynoldo, & Karen. Which they were great with service. Drinks were well but Danny the piano guy needs to get a few new songs for he played the same songs with the same jokes each night. First night or two was fine but when you can predict what is going to happens next, well .. the joke is gone and becomes annoying to hear. Schooner bar was the nicest looking, view was awesome. coloring and appearance was really nice.
Guest Services - They should be ASHAMED!
My first experience with Guest Services ever. Friends in the past had an issue with Mystery Dinner where their reservation was unknown and required much effort to resolve. Therefor I so stopped in and asked about it. The only thing she said was to call 333 or something like that and then asked for the next guest like I had nothing else to discuss. which I did stop the other Guest and restated at which she stated they would be the people to talk with and asked for the next Guest again.
Second experience, I had witnessed a door in the Schooner lounge area blow open, i think this was was Day 2 or 3. There is breezeway between the interior and exterior doors. The Exterior door must not have been properly closed by RCI maintenance crew (not a public area within and exterior has the crew only sign on it). The interior door (violently) blew open and the rush of wind knocked over several drinks onto a guest's laptop. Door could have hit someone and seriously hurt someone. Another Guest (different then owner of the laptop) actively attempted to close the door but couldn't, A second Guest helped and they almost didn't get the door closed while almost getting hurt in the process. Mean while a RCI employee (Supervisor role maybe due to gold strips on the shoulders) a few feet away, on the phone, did nothing. Guess that phone call must have been more important. The long short on this is: The only employee that help the Guest was David the Bartender (not a server). At Guest Services they told her to pack the laptop in a sealed bag with rice and then use a hair dryer on it, which they provided a holey bag and rice. It did boot up but she said that the "T" key did not work. Guest Services informed her that her configuration was wrong and she needed to correct it. Breakfast on Day 7 (the last full day) she was still discussing (exclaiming) with Guest Services. Now this is after they (GS) went to David and had him show where this supposed door is (They told the Guest that there isn't any door in the Schooner Lounge).
Most sad that an RCI employee made a mistake of not closing and locking a door resulted in a damaged laptop, potentially causing serious damage to people but didn't. And RCI GS giving the Guest the run around, accusing her of lying, giving her false information to correct the issue, etc. Just take down the event information and pass it onto the people that take care of these things ... grrr
Ports were great! Bar Harbor, Saint Johns, Halifax, etc were beautiful. Sad the colors didn't turn but enjoyed what there was. Fog was really bad in St John's for a few hours in the morning but let up and then came back in.
GLBTQ - really didn't see any. Had tried to get to the Friends of Dorothy but was most complicated for our schedule and dinner time. Would have enjoy the company of others...
I would do this trip again on this ship.
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Needed some TLC - doors hung funny and caught on each other. Mattress is in need of replacing for you can feel where people slept.
Dynno our stateroom guy was well. Kept the room nice and clean and fresh.
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