About 3 weeks before sailing we received an email from Celebrity offering a 20% discount on First Night Specialty Dining reservations booked and paid for up to 2 days prior to sailing. We booked the Tuscan Grille. We were told we would receive a room credit for the 20% discount once we dined (we had to prepay the full amount). We never received our credit. I went to Customer Services while on board to get this corrected — they had never heard of this but after checking they came back and said my account would be credited. IT NEVER WAS. And it is such a hassle to complain about sloppy service I just dropped the matter. BUt I finally decided I would write a review to hopefully prevent other customers from being scammed too!

BTW, the departure on this cruise was the worst I have ever experienced. The blame was put on US Customs since they could not handle 3 ships in port at the same time — Vancouver usually only has a single cruise ship in port at the same time). But some of the blame should probably be placed on the cruise lines that didn't foresee this might be a problem.

Other than this we enjoyed our cruise. Read more