Disney Dream Review
Great Ship! Gluten Free Meals are Wonderful! Service before Stinks
Rating by category
Additional details
Did we have a good time? Yes. Could the cruise have been better? OH, YES! Would we do it again? Only when we have a grandchild to take along, in three or four years. Was it over priced compared to a normal cruise? Not just YES, but Heck YES? Did we feel we were treated well? Depends on who on the ship we are talking about; some folks were really wonderful, others were horrible. Did Disney’s Treatment meet our expectations? Again, it depends on who you are talking about---the customer service folks before the cruise, the customer service (Purser’s office) on the ship, the cabin attendant, or the folks in the dining rooms or bars---or the folks at Port Canaveral who got us on the ship.
Let’s take it bit by bit. Our reservations guy was wonderful. If you need a good reservation agent, go to Vacations-to-go and ask for Finn. He is terrific. Got us exactly the room located where we wanted it.
Disney’s pre-cruise “customer service” needs MAJOR overhaul. They don’t know a thing about the ships offerings, when it comes to electrical power for medical devices in the cabins, they know nothing about food offerings for people who are Gluten intolerant, and they really don’t seem to care about customers. That is a hard thing to say, especially about a Disney company, but it is true.
Cabin Review
Deluxe Family Oceanview Stateroom with Verandah
Advertised as having 'restricted view' because of a port hole sized opening. Nothing could be further from reality. There was a solid part; with no balcony next door, but other than that standard. Really nice cabin, with two 1/2 baths, one with sink and tub/shower, the other with sink and water closet. Really great idea! Don't think it made cabin smaller that we could see but hope others follow the design. BOTH persons can have a sink and spread out stuff without being in the others way. Bed was very comfy, only one outlet (not two as we'd been told) for our CPAP machines and they forbid you to bring on an extension cord or power strip. So I borrowed one ($50 dollar deposit!) and we got by. Still fighting (I returned it) for the deposit refund.
Lots of storage; two chests of drawers, two nice closets. Interesting 'lighting' you can adjust for mood. Or just to be able to see. IF you know how; hold the button until it brightens (5-10 seconds). You need a room card in the box by the door for anything to work; bring one from a hotel and just leave it in.
Mini Refrigerator which YOU can use; it is not pre-filled with stuff you don't want to buy. Hair dryer for my lady. So you can bring water bottles of your own. Terrific Cabin Care by our Stewart. Just great.
Port Reviews
Nassau
There are some interesting museums and shops to visit in Nassau. All we did was wonder, visit museums and the Anglican Cathedral, and find an Ice Cream Shop. Wonderful!