I've cruised with a number of high end operators (Seabourn x2 excl. this sailing, Silversea x3, Crystal x1, Sea Dream x1), and I've worked 37 years in the service business, both delivering customer service myself, and managing teams who do, in various countries around the world. I had wanted to try Seabourn Encore, as it was the newest ship in their fleet, and the itinerary was perfect. I had read previous reviews, and boarded with some concerns. Rather than focus on what is repeatedly praised, I will offer my objective feedback on those areas which attract unfavourable reviews.

Cabin

We booked late and could only secure a cabin on the lowest deck. A requested paid upgrade was not available on departure. Once you get over the 'snob value' of deck levels, it worked out for the best. The cabin was as good as any I have sailed in on other Seabourn ships on upper levels, in terms of noise and facilities, even though it was adjoining. Being in the middle of the ship, we felt little movement, and had no creaking movement noise, or from decks above. OK, our balcony had a metal panel beneath the rail rather than glass, but it made no difference, and was marginally bigger. We visited cabins on decks 9 and 10, and I certainly won't bother paying for higher cabins in future. Excellent appointments. Read more