Never again: Serenade of the Seas Cruise Review by dollone
Overall Member Rating
Destination: Canada & New England
The dining room food is ordinary. I get the sense that the food is ordinary to encourage dining in the specialty restaurants. We did not go, but we heard many complaints about the service in the chop house. Our waiter and assistant waiter were excellent, but over extended. They had to serve too many tables. Every ice cream dessert ordered arrived half melted.
The food court food is high school cafeteria level. Most cruises have specialty stations (Asian, Mexican, etc) that change every day and hamburgers cooked to order. More This cruise did not. Mexican, Indian, and Hungarian, would all be mixed together, and basically they were all a brown stew with slightly different spices. The hamburgers were all precooked (at 4:00 AM). By the fourth day, it felt like we were getting leftovers. The pork chops were roofing tiles, the hamburgers were hockey pucks, and the cold cuts were as dry and curled as autumn leaves. When we complained the the food captain, he was condescending and dismissive. Basically, saying that we were too stupid to understand how a cruise ship works. We had a similar situation at breakfast before disembarking. Talking to guests as if they are mentally challenged toddlers is not good business.
The production shows were cheap and amateurish. The costumes looked like they came from a bad dance recital catalog. The sets were high school level. The "talent" seemed to be what was leftover after all of the other cruise ships had their pick. The headliners were strictly cruise ship entertainment, but the were *good* cruise ship entertainment.
The galley tour was a disappointment as it was very noisy and the guide spoke heavily accented English. Nobody heard much of what he said. Perhaps an unrealistic criticism, but the 6' men all stood in the front blocking everyone else. I think the guide should have taken control of the situation and made them stand in the back. The brunch afterwards, though, was probably the best meal on the ship.
A similar problem with the wine tasting. The speaker spoke heavily accented English and was incomprehensible most of the time.
Unfortunately, this overshadows the good points: excellent cabin service, etc. Less
Cabin review: D19592 Superior Ocean View Stateroom with Balcony
The cabin was fine. The cabin steward was excellent. I found the pillows to be too hard and apparently alternatives were not available, but that was the only problem.Read All Superior Ocean View Stateroom with Balcony (D1) Reviews >>
Port and Shore Excursions
Bay of Fundy
Read Cruise Critic’s Serenade of the Seas Review >>
Review of Norwegian Gem
Could have been excellent, but...
Great cruise, great weather!
The nickle and dime cruise
Good ship - needs a little TLC