My wife and I traveled with her parents. We had a cabin on Deck 7, with a nice balcony. Check in was a 3.5 hour disaster, being told first to go to one place and then told that we had to go to another place...5 different times. And we waited and were herded like sheep from one large holding room to another. No one seemed to know what to do and of course, no water, no one to answer question, just "go there, sit there, stand and wait there" for 3.5 hours.

After boarding we arrived at our cabin which was really small considering it was supposed to be larger and with a balcony. It was reasonably clean, except for the carpet, the HVAC vents (which had hair and dust hanging from the vent and which was never cleaned during the cruise). The crew are constantly smiling and saying good morning, etc. but when you see them not interacting with a passenger they look pretty miserable and are fairly lazy. I sent my shoes out for polishing twice and they were wiped off, but not polished. We used the lotion provided which was never replenished. Daily cleaning consisted of making the bed, replacing towels and wiping off the sink (missing hair a few times), making the bed and emptying the wastebasket.

One of the things that really bugged us was the waste of paper. They constantly deluge you with notices in your mail box advertising sales of jewelry, art work, excursions, future cruises, etc. etc. to the extent that we were getting 6-10 extrinsic pieces of paper per day. And of course, when you check in online you are told to print your check in documents (multiple pages) which you are told on the dock were not necessary. Read more