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Arcadia Review

4.0 / 5.0
Editor Rating
406 reviews
9 Awards

Disabled facilities on board the Arcadia

Review for Arcadia to Norwegian Fjords
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Rocky G
10+ Cruises • Age 80s

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Additional details

Sail Date: Sep 2017
Cabin: Inside Stateroom with Shower

We had been to The Fiords before and wanted a short cruise where we could get an accessible cabin. We tried all the other cruise lines without success and as a last resort tried P&O. They had one balcony cabin left and we booked that. When we arrived at the ship the check in was easy and without hitch. That's where it stopped. We were told our cabin was ready and to go to deck six. As we were both on mini scooters getting a lift was almost impossible, everybody kept pushing in front of us (and these were supposed to be adults ) We got a lift after over half an hour and went up to deck 6 only to find our cabin C2 was right at the front of the ship. There was no easy way to open the door and we had to wait for our cabin steward to open the door for us. That was just the start ! The balcony was totally inaccessible for two reasons , firstly the electric curtains opened the wrong side and covered the door, secondly the balcony was so small the chairs each had one leg resting on the ramp and therefore the both rocked from side to side. There was no room to put the footrest out so they were piled on top of one another. If the chairs were pushed forward off the ramp they were against the balcony rail ! The cabin was at the very font of the ship and the dining saloon was at the very back, a long way to go if you are disabled. The toilet roll holder was 12" from the floor, needs raising 2ft. Finally the TV wiring would have been condemned by any electrician as being dangerous !

If it was not for the very high quality of the food and the very helpful staff this holiday would have been a total disaster. I have already reported this to P&O but they have not had the decency to reply. If you are disabled be warned, reject cabin C2.

Cabin Review

Inside Stateroom with Shower

Cabin OD
9 Helpful Votes

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