It was a last minute deal for us and had a an itinerary that ticked quite a few boxes. The itinerary was great, Baltic, followed by around the UK. We had sailed the Regatta so expected the same on the Nautica and hoped their cuisine had expanded to include simple, tasty dishes. The meals were far too rich for us and service was very spasmodic. Getting a simple meal was almost impossible. We managed to get a few on the first leg after a personal interview with the Manager but he left after that leg and the new Manager did not seem to care and some of the staff were disdainful and rude towards the end of the journey.
They ask for feedback but do not seem to enjoy working with the clients to achieve a positive outcome. It will be interesting to see if head office gives us any feedback on the final comments form!
We have booked another for next year and will try to clarify what plain wholesome food means before sailing. Again it has been chosen for the itinerary and that we are able to couple it with a river cruise, which helps justify the airfare and air times from Australia.