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We took this cruise because of the itinerary. We were very interested in seeing more of Iceland. The 3 stops were great! The Arctic Fox Center was a nice surprise. Beautiful scenery along the way. Another reason we chose this cruise was for the Shetland Islands visit. We had never been to the Shetland Islands. Alas, we still have not been to the Shetlands. Rough seas prevented us from being “tendered” in to port. Next Time. We met a lot of really nice folks – many Brits, Australians and Canadians. We were surprised how many of them were President Trump supporters and all expressed deep concern for the number of refugees and immigrants their home countries have accepted. That was an eye-opener for me. We started this adventure in Southampton, UK. Nice town, but a little raggedy. The public monuments and ruins were poorly marked and generally un-kempt. We stayed at a fun hotel called CARGO. Other than the 31 steps UP to our room, it was wonderful. Really nice folks! It was too cold to use the pools or hot tubs (for me), however a few brave souls were out in a hot tub most every day. A few folks even stayed on deck for the Movie under the stars. BBrrrrrr. Now about the lovely Crown Princess -- ANYTIME DINING - The wait staff seemed to either be stretched too thin or not very interested in good service. Dinner often stretched past 2 hour. We often waited 25+ minutes for meals to be delivered. Who was too busy? Kitchen or waiter?? I'm not sure, but it made the dinners long. Yes, we had nice company at the dinner table, but, invariably someone would be begin to wonder ' where was the waiter'? HORIZON Court - The staff was often stretched thin and didn’t seem to “see” you when you needed some assistance or water or coffee. Twice my husband got the WRONG omelet, and the staff seemed unconcerned. My husband fixed the problem himself. The constantly changing “SIDE OPEN” was a bit frustrating and the search for a table to join was constant. The variety and presentation of the food was very nice, although RAMEN every day was a bit much. INTERNATIONAL CAFÉ - WOW ! such a popular place. It was packed with people all the time and it was very hard to find a place to sit. It was also the place people came to read, play cards, be entertained and sleep. That made it tough to get a chair! In addition, the wait staff was stretched thin, consequently one had to stand in line to get self- service which clogged up the area even more. STATEROOM – The furniture was a bit beat up and the bed was awful save the pad used on top the old hard mattresses. In addition, the bed linen looks like it was ready for re-cycling. My duvet cover had a hole in it the first day! The Steward (EDSAL) was excellent, but the towels and linen seemed a bit tired. The TV was blurry – a lot! The remote worked off and on but quit completely the last 2 days of the cruise. Nothing to brag about her, except the great Steward! BAR SERVICE -- We really enjoyed the 3-4 pm Happy Hour, However, why is it only in one bar? Why not at least one bar on each deck? It was dreadfully crowded and some folks waited 30 – 40 minutes to get a drink. MARIA, who worked the 3-4 pm Happy Hour in the Wheel House bar was wonderful. She is an asset to the crew. ENTERTAINMENT -- PAUL, the Cruise Director, was the best person I have seen in this role! The best!! He was funny, sharp, witty, pleasant - just wonderful. The speaker on Dreams was very monotone and put me to sleep (forgive the pun). The destination speaker was also very monotone and lacked much experience or enthusiasm. While many of the musical ensembles were good – they were often very loud – so loud, you could not speak to a companion. Even the “canned music” was not in the background, rather in the LOUD ground. I loved the ADIAGO Bar for the peacefulness of the place. A place for Grown-ups! The Comedian Juggler, David Edible, was hilarious! So creative and a master at building rapport with the audience. GREAT shows – I saw both! Problems 1. NEWS on the TV -- We missed FOX NEWS. The remaining stations, Sky and BBC were OK, but focused more on Singapore, Mumbai, and South Africa. It was frustrating to not be able to see what was happening with the Hurricane Harvey in Texas. The addition of the Weather Channel was a nice relief from the news blackout, however it disappeared as fast as it had appeared. (our Stateroom TV was very poor as well; the picture fuzzy & the remote control working intermittently) 2. Sick passengers. There was so much coughing going on one could not escape it! People were sneezing and coughing on elevator buttons, armchairs and the bars. People coughing that much, should have stayed away from public spaces. COMMENDATIONS MARIA (Wheel House Bar) is bright, kind, courteous and very patient. She has amazing recall of her guests and was always a pleasant person to run into! She is the epitome of the great service we have come to expect from Princess. PAUL – Cruise Director - Paul is the consummate Cruise Director - friendly, approachable, witty, and effervescent and always everywhere! He must have a secret passage to get from point A to point B. Amazing guy! EDSAL (our stateroom steward) always made us feel like his only responsibility. He made us welcome and worked overtime to fix issues he could address for us! Never aloof or condescending, he is affable, efficient, and conscientious in his duties!

Another lovely cruise

Crown Princess Cruise Review by CO Gypsy

2 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: Transatlantic
  • Cabin Type: Balcony
We took this cruise because of the itinerary. We were very interested in seeing more of Iceland. The 3 stops were great! The Arctic Fox Center was a nice surprise. Beautiful scenery along the way. Another reason we chose this cruise was for the Shetland Islands visit. We had never been to the Shetland Islands. Alas, we still have not been to the Shetlands. Rough seas prevented us from being “tendered” in to port. Next Time.

We met a lot of really nice folks – many Brits, Australians and Canadians. We were surprised how many of them were President Trump supporters and all expressed deep concern for the number of refugees and immigrants their home countries have accepted. That was an eye-opener for me.

We started this adventure in Southampton, UK. Nice town, but a little raggedy. The public monuments and ruins were poorly marked and generally un-kempt. We stayed at a fun hotel called CARGO. Other than the 31 steps UP to our room, it was wonderful. Really nice folks!

It was too cold to use the pools or hot tubs (for me), however a few brave souls were out in a hot tub most every day. A few folks even stayed on deck for the Movie under the stars. BBrrrrrr.

Now about the lovely Crown Princess --

ANYTIME DINING - The wait staff seemed to either be stretched too thin or not very interested in good service. Dinner often stretched past 2 hour. We often waited 25+ minutes for meals to be delivered. Who was too busy? Kitchen or waiter?? I'm not sure, but it made the dinners long. Yes, we had nice company at the dinner table, but, invariably someone would be begin to wonder ' where was the waiter'?

HORIZON Court - The staff was often stretched thin and didn’t seem to “see” you when you needed some assistance or water or coffee. Twice my husband got the WRONG omelet, and the staff seemed unconcerned. My husband fixed the problem himself. The constantly changing “SIDE OPEN” was a bit frustrating and the search for a table to join was constant. The variety and presentation of the food was very nice, although RAMEN every day was a bit much.

INTERNATIONAL CAFÉ - WOW ! such a popular place. It was packed with people all the time and it was very hard to find a place to sit. It was also the place people came to read, play cards, be entertained and sleep. That made it tough to get a chair! In addition, the wait staff was stretched thin, consequently one had to stand in line to get self- service which clogged up the area even more.

STATEROOM – The furniture was a bit beat up and the bed was awful save the pad used on top the old hard mattresses. In addition, the bed linen looks like it was ready for re-cycling. My duvet cover had a hole in it the first day! The Steward (EDSAL) was excellent, but the towels and linen seemed a bit tired. The TV was blurry – a lot! The remote worked off and on but quit completely the last 2 days of the cruise. Nothing to brag about her, except the great Steward!

BAR SERVICE -- We really enjoyed the 3-4 pm Happy Hour, However, why is it only in one bar? Why not at least one bar on each deck? It was dreadfully crowded and some folks waited 30 – 40 minutes to get a drink. MARIA, who worked the 3-4 pm Happy Hour in the Wheel House bar was wonderful. She is an asset to the crew.

ENTERTAINMENT -- PAUL, the Cruise Director, was the best person I have seen in this role! The best!! He was funny, sharp, witty, pleasant - just wonderful. The speaker on Dreams was very monotone and put me to sleep (forgive the pun). The destination speaker was also very monotone and lacked much experience or enthusiasm. While many of the musical ensembles were good – they were often very loud – so loud, you could not speak to a companion. Even the “canned music” was not in the background, rather in the LOUD ground. I loved the ADIAGO Bar for the peacefulness of the place. A place for Grown-ups! The Comedian Juggler, David Edible, was hilarious! So creative and a master at building rapport with the audience. GREAT shows – I saw both!

Problems 1. NEWS on the TV -- We missed FOX NEWS. The remaining stations, Sky and BBC were OK, but focused more on Singapore, Mumbai, and South Africa. It was frustrating to not be able to see what was happening with the Hurricane Harvey in Texas. The addition of the Weather Channel was a nice relief from the news blackout, however it disappeared as fast as it had appeared. (our Stateroom TV was very poor as well; the picture fuzzy & the remote control working intermittently)

2. Sick passengers. There was so much coughing going on one could not escape it! People were sneezing and coughing on elevator buttons, armchairs and the bars. People coughing that much, should have stayed away from public spaces.

COMMENDATIONS

MARIA (Wheel House Bar) is bright, kind, courteous and very patient. She has amazing recall of her guests and was always a pleasant person to run into! She is the epitome of the great service we have come to expect from Princess.

PAUL – Cruise Director - Paul is the consummate Cruise Director - friendly, approachable, witty, and effervescent and always everywhere! He must have a secret passage to get from point A to point B. Amazing guy!

EDSAL (our stateroom steward) always made us feel like his only responsibility. He made us welcome and worked overtime to fix issues he could address for us! Never aloof or condescending, he is affable, efficient, and conscientious in his duties!
CO Gypsy’s Full Rating Summary
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Cabin Review

Balcony
Cabin BF L215
STATEROOM – The furniture was a bit beat up and the bed was awful save the pad used on top the old hard mattresses. In addition, the bed linen looks like it was ready for re-cycling. My duvet cover had a hole in it the first day! The Steward (EDSAL) was excellent, but the towels and linen seemed a bit tired. The TV was blurry – a lot! The remote worked off and on but quit completely the last 2 days of the cruise. Nothing to brag about her, except the great Steward!
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