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Having sailed with MSC before with little problem we chose this cruise round the Caribbean to 'fill some gaps' in the list of islands we hadn't visited. Firstly let me say that due to Hurricane Irma the cruise was altered to be in Cozumel for 2-3 days instead of Havana, and i have no gripes there. Safety first, after all! To the cruise................................. The ship was......ok, but the 2 pools often left you with nowhere to dip, let alone swim. The shade was a premium item and reserved 'German style' very early on with towels on the best positioned sun (or should that be shade) beds. Food.... simply put it was atrocious, the roof panels shed copious fine dirt and was collected in the gaps between each panel dropping onto tables and food. The service was awful with lots of talking and laughing between staff rather than serve and clean tables. Not good. The food, for an Italian ship was not good at all. the meat was mainly second rate, with even tender meat being like chewing leather. Ice cream had to be paid for and the pizza guy doesn't know how to make a pizza with the centre 3-4 inches being wet mush everytime. Pasta? for gods sake its an Italian ship and they cannot do pasta!!! i stayed relatively safe with salad for the fortnight, and a cooked breakfast consisting of not properly cooked fried eggs, very poor bacon etc although they did have a cook station outside for omelettes or 'proper' fried eggs. Drinks packages were pushed morning noon and night, and we literally turned 1 person away and another standing 5 foot away and watching turned up to hassle us. I did think i might want one but they aren't even very good value! Never got near any Gym equipment due to the crowds in there morning, noon and night despite a polite notice asking for 25 mins per piece of equipment. no one and no CCTV looking after safety around the 'main' pool, and little notice taken to diving in over people already in the pool, and smoking while in the pool too! Excursions! Steer clear, they are very overpriced and there is not 1 place you call at you cannot get the same tours cheaper. For instance, in Belize we went to see the Howler Monkeys etc and for 4 of this saved UK£130.00 overall when compared to the MSC trips. The MSC ones are a definite money making exercise, with little to recommend them. We paid for a cabin with a balcony, but for 4 whole days we didn't have the use of it due to painting, maintenance, then a revisit from maintenance because they actually forgot to do their job the previous day, then cleaning. Why cannot this be done in port during changeover? I lost the use of what i paid for, for 4 days without even an apology. Steer clear of the coffee place around deck 6. What a rip off, surly staff, poor drinks and they don't do complaints well! I ordered 1 hot coffee and 3 frapachinos, and all 4 drinks were about room temperature. Complain that the chilled drinks should be just that, and you get 'well that's the way they come' from the staff! Staff attitude in general Well as i never met the bus driver i cannot say about his attitude, but the staff directly under him and below them should be fired and replaced by performing seals as they would do a better job in customer service and being courteous and polite. For example, coming from the upper restaurant one night, 4 of these 'upper deck' guys pushed through us all as a group while jabbering to themselves. no apology, no recognition, we just didn't exist. Apart from the room staff, and the lower deck guys and girls keeping the ship going i think this is truly the worst ship i have ever been on (and yes i've done the Thompson Destiny and a Costa ship). It needs a root and branch hiring, firing, and training regime going in there before it hits the Med in a few weeks, to at least try and put things right. Oh and don't get me started about the lack of visa information needed in Havana, or the seemingly constant P.A. announcements below decks. This has put us all off MSC and unless something comes up where we really want to go on, i'd steer clear of them in general and this ship like the plague. Come on MSC, What happened to Italian Style, grace, manners and decent food? I'ts not present on the Opera and is replaced by trying to get every penny out of the traveller who's already spent high to travel with you? AVOID!

Poor service, poor crew, poor food, and poor attitude on a dirty ship!

MSC Opera Cruise Review by Tourist01

8 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: Cuba
  • Cabin Type: Bella Balcony Stateroom
Having sailed with MSC before with little problem we chose this cruise round the Caribbean to 'fill some gaps' in the list of islands we hadn't visited.

Firstly let me say that due to Hurricane Irma the cruise was altered to be in Cozumel for 2-3 days instead of Havana, and i have no gripes there. Safety first, after all!

To the cruise.................................

The ship was......ok, but the 2 pools often left you with nowhere to dip, let alone swim. The shade was a premium item and reserved 'German style' very early on with towels on the best positioned sun (or should that be shade) beds.

Food.... simply put it was atrocious, the roof panels shed copious fine dirt and was collected in the gaps between each panel dropping onto tables and food.

The service was awful with lots of talking and laughing between staff rather than serve and clean tables. Not good.

The food, for an Italian ship was not good at all. the meat was mainly second rate, with even tender meat being like chewing leather. Ice cream had to be paid for and the pizza guy doesn't know how to make a pizza with the centre 3-4 inches being wet mush everytime.

Pasta? for gods sake its an Italian ship and they cannot do pasta!!! i stayed relatively safe with salad for the fortnight, and a cooked breakfast consisting of not properly cooked fried eggs, very poor bacon etc although they did have a cook station outside for omelettes or 'proper' fried eggs.

Drinks packages were pushed morning noon and night, and we literally turned 1 person away and another standing 5 foot away and watching turned up to hassle us.

I did think i might want one but they aren't even very good value!

Never got near any Gym equipment due to the crowds in there morning, noon and night despite a polite notice asking for 25 mins per piece of equipment.

no one and no CCTV looking after safety around the 'main' pool, and little notice taken to diving in over people already in the pool, and smoking while in the pool too!

Excursions! Steer clear, they are very overpriced and there is not 1 place you call at you cannot get the same tours cheaper. For instance, in Belize we went to see the Howler Monkeys etc and for 4 of this saved UK£130.00 overall when compared to the MSC trips.

The MSC ones are a definite money making exercise, with little to recommend them.

We paid for a cabin with a balcony, but for 4 whole days we didn't have the use of it due to painting, maintenance, then a revisit from maintenance because they actually forgot to do their job the previous day, then cleaning. Why cannot this be done in port during changeover? I lost the use of what i paid for, for 4 days without even an apology.

Steer clear of the coffee place around deck 6. What a rip off, surly staff, poor drinks and they don't do complaints well! I ordered 1 hot coffee and 3 frapachinos, and all 4 drinks were about room temperature. Complain that the chilled drinks should be just that, and you get 'well that's the way they come' from the staff!

Staff attitude in general

Well as i never met the bus driver i cannot say about his attitude, but the staff directly under him and below them should be fired and replaced by performing seals as they would do a better job in customer service and being courteous and polite.

For example, coming from the upper restaurant one night, 4 of these 'upper deck' guys pushed through us all as a group while jabbering to themselves. no apology, no recognition, we just didn't exist. Apart from the room staff, and the lower deck guys and girls keeping the ship going i think this is truly the worst ship i have ever been on (and yes i've done the Thompson Destiny and a Costa ship). It needs a root and branch hiring, firing, and training regime going in there before it hits the Med in a few weeks, to at least try and put things right.

Oh and don't get me started about the lack of visa information needed in Havana, or the seemingly constant P.A. announcements below decks.

This has put us all off MSC and unless something comes up where we really want to go on, i'd steer clear of them in general and this ship like the plague.

Come on MSC, What happened to Italian Style, grace, manners and decent food? I'ts not present on the Opera and is replaced by trying to get every penny out of the traveller who's already spent high to travel with you?

AVOID!
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Cabin Review

Bella Balcony Stateroom
Cabin B1 9148
Nothing wrong with the cabin at all, except for wheezy air movement system (i cant call it air conditioning because even on lowest temp it couldn't cool a hot drink), simply awful, and never improved despite complaints during the voyage.

Very clean cabin, and kudos to our room guy who was amply tipped at the end of the cruise.Top guy!
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