So far we only took 5 cruises with Crystal, one Silversea , one Seabourn and two Hollend America. Not a frequent cruisers, but very selective. Paul Gauguin was the recent one we came back from.
1. Lack of amenities: in general, you go to hotel, you will expect pen and papers in the room, at least small tubes of lotion, shampoo and conditioner. None of above exists in the cabin. Especially pen and papers, everyday, I was looking for pen and papers to write on. Unbelievable.
2. The food service was so sub-par. Everyday, every venue served same menu for breakfast and lunch for the day. After 3:45, only snack you can get either from the afternoon tea or room service. We really missed the nice snack buffet all day long in Crystal Cove in Crystal, especially coming back from excursions. The Menu of La Veranda and Le grill both met the luxury lines dining. The food quality of L'Etoile was average. Some night, the food was cold,and the general menu was uninspired and boring.
3. Indifference attitude from the crews. The French lady at reception desk in bad attitude all the time. She was not eagerly trying to help and even gave wrong information either she was ignorant or lazy. Without luckily having technician at the reception desk in one occasion, the problem would not be fixed. The service crews in restaurants, only a few of them smiles and pleasant, most of them with long faces. Also it looked like the ship was under staff. Especially in main dining room L'Etoile, the service people rushed the service and lack of detail of fine dining. For example, sometimes the waiters took food order or served dishes against the correct protocol, ladies first. The hosts at the front, many times, did not listen to the request carefully and took us to the wrong tables. For 11 days, only one newly promoted waiter we encountered eagerly asked our names and tried to remembered them, so that he could addressed us when he served or saw us again. From these details, we could see the service was not really going through straight professional training as other luxury lines.
4. Appearance of the ship is getting old. All other cruise ships we sampled, except one Holland America old ship, there were no stain in the sofa, no peeling varnish. However, in Paul Gauguin, there was stain in the sofa, peeling varnish on the railing and peeling gout line in the bathroom etc. Might be it is time for Paul Gauguin to be refurbished.
In conclusion, the price we paid was for premium itinerary. We really hope other luxury lines will offer the itineraries as Paul Gauguin when we plan to use cruises for French Polynesia in the future.
The boat was little bit old. But okay, The service was good. The lunch included was very nice.View All 3 Snorkeling Reviews
Luxury jet boat, great service. Small group, only allow 8 people. Good price They took care of inexperience swimmer well. Excellent snorkeling trip. Highly recommend.View All undefined undefined Reviews
Small group 8 people only. If you have your own snorkelingView All undefined undefined Reviews