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Ventura Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
870 Reviews

Lovely ship let down by very poor planning and service

Ventura Cruise Review by RobBarbour

3 people found this helpful
Trip Details
  • Sail Date: Sep 2017
  • Destination: the British Isles & Western Europe

I was only aboard the Ventura for a weekend cruise - less than 40 hours. We were celebrating a birthday, and as such for us the trip was really more about making use of the ship's various, delightful-sounding bar and restaurant facilities.

I would heartily recommend this ship for fans of queuing and waiting. If you're into those, you are in for a treat! Huge lines to get into restaurants - queuing all the way up the stairs to the next deck. Huge queues for the formal photographs. Queues are reception, as one person mans the desk and phones ring off the hook around them. Chaos, basically.

A typical interaction with a member of the serving staff on board the Ventura might look something like this:

You approach a bar, behind which are two or three people frantically preparing drinks.

A waiter dashes up to you, to intercept your attempt to order at the bar. The waiter takes your order.

Five minutes later, the waiter returns to take your cruise card.

Around 10 minutes later, your drinks arrive.

This might sound like an exaggeration, but at one point I waited 25 minutes for a coffee. In a deserted bar.

The restaurants were no better - one person assigned to take drinks for a restaurant full with 100+ people. The wine waitress was so stressed and busy that at one point rather than topping up my wine, she just emptied the bottle into it. The fundamental problem seems to me that they were attempting to provide a silver service experience, with greasy-spoon levels of staff training.

The food itself was fine, nothing special. The Beach House was absolutely not worth the additional supplements (a cover charge AND supplements on the food), particularly considering its decor and vibe - think school canteen.

The ventura has the potential to be a great experience, and perhaps on longer cruises there are more staff laid on. But if this cruise had been any longer than two nights, I'd have found myself wanting to abandon ship halfway through.


RobBarbour's Full Rating Summary
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Onboard Experience
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Cabin Review

Cabin inside double with shower A161

Fine. it's an inside cruise ship cabin, there's not much to say. very comfy bed.


Port & Shore Excursion Reviews

St. Peter Port (Guernsey)

Pretty average tbh. Guernsey's lovely, but SPP is really more of a tourist trap


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RobBarbour
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