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We chose this cruise of the Danube based on an outstanding experience with Viking in China. Unfortunately, our experience would not be duplicated. We were disappointed that "Mother Nature" did not cooperate and the water levels were low and so our itinerary was altered significantly. This resulted in many long bus rides, certainly not what we were expecting. In addition, our itinerary had to change to accomodate an international air show and we did not get to "cruise" the Danube!! In all of the 8 days scheduled on our cruise, 4 proceeded as expected. However, it was the unprofessionalism and poor and incorrect communications from Viking, both corporate and the ship's management, that resulted in a terrible experience and is the basis for this rating. The company was either unaware or unwilling to correctly notify us of where we would be embarking. We spent 2 plus days of our pre cruise vacation trying to find out where we were picking up the cruise. Once on the cruise, there were issues with noise above the cabin which the ship's management could not or would not address. Is Viking so big that they do not care how they are perceived by their customers? There was no effort on the part of the Company to provide any additional service or acknowledgement of a difficult and unfortunate situation. They could have bought the passengers a drink! On a positive note, the general staff of the ship was outstanding. They couldn't do enough!

Far from what we expected

Viking Gullveig Cruise Review by emont

5 people found this helpful
Trip Details
  • Sail Date: June 2017
  • Destination: Europe
  • Cabin Type: Veranda Superior
We chose this cruise of the Danube based on an outstanding experience with Viking in China. Unfortunately, our experience would not be duplicated. We were disappointed that "Mother Nature" did not cooperate and the water levels were low and so our itinerary was altered significantly. This resulted in many long bus rides, certainly not what we were expecting. In addition, our itinerary had to change to accomodate an international air show and we did not get to "cruise" the Danube!! In all of the 8 days scheduled on our cruise, 4 proceeded as expected.

However, it was the unprofessionalism and poor and incorrect communications from Viking, both corporate and the ship's management, that resulted in a terrible experience and is the basis for this rating. The company was either unaware or unwilling to correctly notify us of where we would be embarking. We spent 2 plus days of our pre cruise vacation trying to find out where we were picking up the cruise. Once on the cruise, there were issues with noise above the cabin which the ship's management could not or would not address. Is Viking so big that they do not care how they are perceived by their customers? There was no effort on the part of the Company to provide any additional service or acknowledgement of a difficult and unfortunate situation. They could have bought the passengers a drink!

On a positive note, the general staff of the ship was outstanding. They couldn't do enough!
emont’s Full Rating Summary
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Cabin Review

Veranda Superior
Cabin A 337
The cabin was the most well laid out we have been in. Plenty of storage. The location while not under any public areas was noisy due to a defective gate leading to the staffs' area. Management did not rectify the situation, however, a resourceful steward came to the rescue and fixed it. Balcony not worth extra cost ad you really can't use it. We were tied up to other boats in every port!
Upper Deck Balcony Cabins, Suite Cabins