Norwegian Dawn Cruise Review by Fisher12188
- Sail Date: September 2017
- Destination: Bermuda
- Cabin Type: Family suite with Balcony
Embarkation was quick and easy but were led to a small corner of the port building for suite guest. It was crowded and not enough room for passengers to get by information desk and to their seats. Disembarkation was a mess as it always is. We met the concierge in the theater and then followed the group outside to the Homeland Security agent who was on the ship but became lost getting of the ship as there was no one to direct you where to exit. This was our first time in this port.
When we were alerted we could go in our rooms we went to our room to find it extremely dirty, a poorly made bed, crumbs all of the floor, and gross trash cans that looked liked they were puked in. We figured it would be addressed at turn down since he must have been rushed cleaning it. It never got much better and took the the second morning for the trash cans to be cleaned. When we woke up the second day we noticed a nasty stain on the mattress and sheet. The third day the mattress was replaced but the dirty sheet that didn't fit the bed remained. We don't like complaining and figured it would be caught but it never was. Also, the wine glass or coffee cups we used the night before or in the morning were not removed until turn down so the room never appeared "clean." On all of our other trips the rooms were beyond expectation and had very personable room stewards. This one could barely be found when we need something.
We also had poor service at some bars and in some restaurants. We were told by the atrium bar tender when we asked for two Miami vices that we should go up stairs because they are pre-made (not true), when he had just made two others before we walked up. The Venetian restaurant we had horrible meals and poor service. The lasagna tasted like chef boyardee and it took 2.5 hours before we had dessert and were able to leave. Moderno for breakfast and lunch was so-so with slow service and not the same level of service we received in the Haven. The maitre'd on EVERY ship and including the sky always made it a point to learn our names and be friendly, not on this ship.
We had our best meal at La Cucina with a great waiter and the chef even came out to greet us. Cagney's was great but the steaks weren't as good as we are used too. Los Lobos was amazing except for the waiter who didn't look at us, was slow (when we were the only ones there practically), extremely unfriendly, and made the dining experience poor. We loved the food though and the drinks. We went back to hang out at the bar and have more margaritas though two nights later. The buffet was exceptional and was even great at dinner time.
We had great service at the customer service desk but one of the supervisors who assisted us switch Credit Cards after a payment cleared. Due to the poor service mentioned above we also went to her to have the daily charges removed (our first time) because of the aforementioned issues. We did tip well along the way where we had great service - casino bar, La Cucina, Los Lobos Bar, Pool Bar, and the Wine Bar (which was absolutely enchanting and reminded us of the quality of service of the Haven bar). We tipped our butler, concierge, and still tipped the room steward since he stepped up his game the last two nights once we complained. The Casino host was great as well and took care of us.
The ship was fun and different. However, was difficult to navigate and still had some wear and tear even after renovation. For instance our room was an ice cube even when we had it on high. One area would be hot the next freezing. We didn't know how to dress to be comfortable. The entertainment was good but mostly geared for the 50+ crowd not 30 somethings.
Bermuda was excellent as usual and a had a great learn to scuba dive excursions and we finally got to visit the Dockyard museum. Being the only ship in port we went to Horseshoe Bay again and loved it with it being actually fun and usable will so few people there.
Entertainment seemed varied and was entertaining.
It's hard not to have fun even with the issue we mentioned and we truly did and enjoyed our trip overall. We met some great people on the ship which made our experience more positive. We look forward getting back on the Breakaway (our favorite ship) in February.
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