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This cruise on Silver Whisper was from Southampton to Montreal. I live in the UK near Southampton so I was really looking forward to the sail away. Traditionally Silversea used to have Sailaway parties on the pool deck so I was very disappointed on boarding to see that a lot of the deck was under repair (large tent covering one side of the pool deck, under which repairs took place). There was no Sailaway party as such, instead just a gathering in the Venetian Lounge (indoor theatre with no windows). This cruise was very expensive and definitely not a repositioning cruise (well over a US$1000 per night) but the deck maintenance continued every single day of the trip and was combined with balcony sanding and varnishing, there was absolutely nothing relaxing about sitting around the pool area! There were some highlights of the trip such as a beautiful day in Greenland but the excursions were overpriced and widely varied in quality. 2 ports were cancelled, 1 ostensibly for bad weather but it was extremely difficult to see why as there was a light swell only, the other was cancelled because of the speed restriction imposed on the St Lawrence sea way. Reasonably this could have been anticipated since there have been speed restrictions for many months and the cancelled port would have given plenty of time but Silversea are impervious to criticism and the trip turned into sea day after sea day. I was doing a back to back trip which then went on to New York (a lot of people were also doing the back to back trip of 28 days) but in lieu of the cancelled port we were just taken to spend longer in Quebec. Quebec is a fascinating City but we ended up spending nearly 3 days there instead of some of the parts of Newfoundland where we should have visited. For the second part of the cruise the food and entertainment were complete repeats of the previous voyage. Nothing different at all and there was little variety even on the first cruise. La Terrazza is the buffet service for breakfast and lunch and is the most popular venue but really it is more like a canteen than a 6 star restaurant. Part way through the voyage they decided to discontinue offering a hot dessert at lunchtime and all of the deserts were sub standard. Cheese choice was good and there is a cheese menu in both restaurants. The dining room is okay but if you don't get there for the start of dinner then you wont get a decent table so it all turns into a bit of a scrum. A well dressed scrum mind you......nearly every night was 'informal' which means a jacket for men so that gets a bit wearing night after night, even when in Port. The wifi onboard is supposed to be better but honestly is dreadful, really slow and disconnects you all of the time. There is now an 'on demand' small movie selection but it is very small. Lots of problems with lack of hot water in the state room. Only 'excellent' for us was that we had a good Butler. He was the Senior Butler brought on to train other Butlers as many experienced butlers have been moved onto the larger Silversea ships. In summary, I think that Silversea are trying to grow too quickly and are not paying enough attention to their loyal guests. The prices are ever higher, the portions of food in the restaurants ever smaller, no canapés before dinner on any evening without asking for them and having had them we wouldn't bother asking again! Drink choice very limited and drink service generally slow. Entertainment very repetitive. The same shows exactly as we saw 3 years ago! The staff are generally as charming and warm as they have always been. The gym had a lot of cardio machines that were not connected to the entertainment system (broken) or other equipment that was out of use. Overall we were disappointed and will consider other cruise lines for our next trip. A shame as I have nearly 700 Venetian days so I do get a discount with Silversea!

Disappointing

Silver Whisper Cruise Review by Hector Mum

4 people found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Transatlantic
  • Cabin Type: Grand Suite 1
This cruise on Silver Whisper was from Southampton to Montreal. I live in the UK near Southampton so I was really looking forward to the sail away. Traditionally Silversea used to have Sailaway parties on the pool deck so I was very disappointed on boarding to see that a lot of the deck was under repair (large tent covering one side of the pool deck, under which repairs took place). There was no Sailaway party as such, instead just a gathering in the Venetian Lounge (indoor theatre with no windows). This cruise was very expensive and definitely not a repositioning cruise (well over a US$1000 per night) but the deck maintenance continued every single day of the trip and was combined with balcony sanding and varnishing, there was absolutely nothing relaxing about sitting around the pool area! There were some highlights of the trip such as a beautiful day in Greenland but the excursions were overpriced and widely varied in quality. 2 ports were cancelled, 1 ostensibly for bad weather but it was extremely difficult to see why as there was a light swell only, the other was cancelled because of the speed restriction imposed on the St Lawrence sea way. Reasonably this could have been anticipated since there have been speed restrictions for many months and the cancelled port would have given plenty of time but Silversea are impervious to criticism and the trip turned into sea day after sea day. I was doing a back to back trip which then went on to New York (a lot of people were also doing the back to back trip of 28 days) but in lieu of the cancelled port we were just taken to spend longer in Quebec. Quebec is a fascinating City but we ended up spending nearly 3 days there instead of some of the parts of Newfoundland where we should have visited. For the second part of the cruise the food and entertainment were complete repeats of the previous voyage. Nothing different at all and there was little variety even on the first cruise. La Terrazza is the buffet service for breakfast and lunch and is the most popular venue but really it is more like a canteen than a 6 star restaurant. Part way through the voyage they decided to discontinue offering a hot dessert at lunchtime and all of the deserts were sub standard. Cheese choice was good and there is a cheese menu in both restaurants. The dining room is okay but if you don't get there for the start of dinner then you wont get a decent table so it all turns into a bit of a scrum. A well dressed scrum mind you......nearly every night was 'informal' which means a jacket for men so that gets a bit wearing night after night, even when in Port. The wifi onboard is supposed to be better but honestly is dreadful, really slow and disconnects you all of the time. There is now an 'on demand' small movie selection but it is very small. Lots of problems with lack of hot water in the state room. Only 'excellent' for us was that we had a good Butler. He was the Senior Butler brought on to train other Butlers as many experienced butlers have been moved onto the larger Silversea ships. In summary, I think that Silversea are trying to grow too quickly and are not paying enough attention to their loyal guests. The prices are ever higher, the portions of food in the restaurants ever smaller, no canapés before dinner on any evening without asking for them and having had them we wouldn't bother asking again! Drink choice very limited and drink service generally slow. Entertainment very repetitive. The same shows exactly as we saw 3 years ago! The staff are generally as charming and warm as they have always been. The gym had a lot of cardio machines that were not connected to the entertainment system (broken) or other equipment that was out of use. Overall we were disappointed and will consider other cruise lines for our next trip. A shame as I have nearly 700 Venetian days so I do get a discount with Silversea!
Hector Mum’s Full Rating Summary
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Cabin Review

Grand Suite 1
Cabin G1
Large cabin right at the front of the ship with plenty of space. The sofa is a sofa bed and uncomfortable as a sofa and the chairs are just the same type of chairs as in the smaller suites. Disappointing furnishings for the Grand Suite.
Deck 8 Suite Cabins

Port & Shore Excursion Reviews