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My friend and I did a 7 day cruise from New Orleans to Memphis. We had a mid range cabin on Deck 4 which had a table and 2 chairs on the deck. The cabin was comfortable but not luxurious. Very basic and small. The entertainment was first class. The grand salon had tables and drink menus but it proved impossible to get service. We resorted to getting drinks from the Captains Bar before the show. This entailed queuing for some time. The food was excellent but the restaurant seemed to be understaffed and some of the younger staff were inexperienced. One evening the waitress offered a basket containing only 3 white bread rolls. She told us that was all there were . When pressed she produced the usual wide selection. The heavily starched tablecloths were not smooth. One evening the ridges were so high I had to put my wine glass on the bread plate to prevent it falling over. There was a lack of attention to detail about the boat. On one occasion there were no hand towels and an overflowing basket in the ladies toilet. The River Bar on deck 6 was closed and the River Grill not in operation. We were told there was due to staff shortage. We were also told it was being refurbished but no work was in progress. Passengers were bringing drinks from the bar and glasses were left on the table from morning to evening without being cleared. The Engine Room Bar decor is dark and gloomy. The Captain's Bar has uncomfortable folding chairs. Wifi connection on the ship was poor. For 2 or 3 days it was unobtainable. It was better on the coaches. The Hop On Hop Off buses were comfortable and the local guides helpful and knowledgable. We visited some very interesting antebellum houses. The towns we stopped at were very small. Shore excursions - $69 is the cost for Laura Plantation and Oak Alley but you return to the boat on foot from Oak Alley which can be reached from the boat at no extra charge. We travelled from England. Our holiday included flights, transfer from the airport to New Orleans hotel, two nights in a hotel and the 7 night cruise. We calculate that we were paying well over £400 per person per day for the cruise. It was certainly overpriced and not value for money. And we were billed $116.50 each for gratuities!!

Overpriced and not value for money

American Queen Cruise Review by stella1939

17 people found this helpful
Trip Details
My friend and I did a 7 day cruise from New Orleans to Memphis.

We had a mid range cabin on Deck 4 which had a table and 2 chairs on the deck.

The cabin was comfortable but not luxurious. Very basic and small.

The entertainment was first class. The grand salon had tables and drink menus but it proved impossible to get service.

We resorted to getting drinks from the Captains Bar before the show. This entailed queuing for some time.

The food was excellent but the restaurant seemed to be understaffed and some of the younger staff were inexperienced.

One evening the waitress offered a basket containing only 3 white bread rolls. She told us that was all there were . When pressed she produced the usual wide selection.

The heavily starched tablecloths were not smooth. One evening the ridges were so high I had to put my wine glass on the bread plate to prevent it falling over.

There was a lack of attention to detail about the boat. On one occasion there were no hand towels and an overflowing basket in the ladies toilet.

The River Bar on deck 6 was closed and the River Grill not in operation.

We were told there was due to staff shortage. We were also told it was being refurbished but no work was in progress.

Passengers were bringing drinks from the bar and glasses were left on the table from morning to evening without being cleared.

The Engine Room Bar decor is dark and gloomy. The Captain's Bar has uncomfortable folding chairs.

Wifi connection on the ship was poor. For 2 or 3 days it was unobtainable. It was better on the coaches.

The Hop On Hop Off buses were comfortable and the local guides helpful and knowledgable.

We visited some very interesting antebellum houses. The towns we stopped at were very small.

Shore excursions - $69 is the cost for Laura Plantation and Oak Alley but you return to the boat on foot from Oak Alley which can be reached from the boat at no extra charge.

We travelled from England. Our holiday included flights, transfer from the airport to New Orleans hotel, two nights in a hotel and the 7 night cruise.

We calculate that we were paying well over £400 per person per day for the cruise.

It was certainly overpriced and not value for money.

And we were billed $116.50 each for gratuities!!
stella1939’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Entertainment
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Cabin Review

Cabin 452
basic and small