This was our 35th cruise on Crystal Cruises. Our stateroom has always been on the penthouse deck because of the walk in shower. Over the years we have noticed with the change of ownership and executive management Crystal has been tinkering with their delivery of service. Just small things at the beginning that really did not add much to the "Crystal Experience". However, limiting the number of reservations to the speciality restaurants and then assessing thirty dollars a person over and above the two visits was not "all inclusive" marketing. The dining venues are exceptional, mainly due to the excellent service staff. The lecture series have always had knowledgeable presenters both on current events and cruise itinerary. Both ships are showing their age. Our stateroom and some public rooms furnishings were a bit well worn. We were informed that Symphony was going to be in dry dock for a month. What Crystal needs is a new cruise ship and forget about yachts and airplanes. They had a great business plan at their inauguration. It served them well. Their greatest selling point is their officers and crew. They are top notch. Best in the cruise industry by far.
The furnishings were a bit worn. Chair and sofa badly stained. Drapes-sheers were tattered. I questioned about the stateroom condition and was told that the ship was going to be in dry dock for a month. It really needs it.