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Our intent on this trip was to have a relaxing time on board ship while seeing Alaska. We had been told that Holland America is a notch above the competition, but found that it didn't come close to other cruise lines. We actually had a horrible experience. There was a major problem with the heating and cooling unit in our cabin. They tried 3 times to adjust the temperature, but our room remained hot, making sleep difficult. We would wake up sweating. We asked for a fan, but they said none were available. We repeatedly asked that they fix it but the gal at the desk continued to blow us off, saying they were already in there several times to fix it, as if it was our problem. Finally, with 2 nights left we were both sick, and I insisted we have a fan. Finally our dear housekeeper brought us one which was taken out of an office. Two and a half weeks later we are still sick with a respiratory virus. Also, my husband uses a Cpap machine which has a filter. After 2 weeks on the ship the filter was black. At home he changes it once a month and it's always light gray. That says something about the ventilator. We will never go on Holland America again. Our once in a lifetime trip to Alaska was ruined. We always look forward to the food on a cruise, but we found the dining room meals to be very salty and underwhelming. However, a need for a medically necessary gluten free diet was met by the very conscientious staff. The staff in the dining areas were wonderful. Most of the entertainment we saw was excellent, but there were a couple performers who were crude and disrespectful. If I was grading this cruise experience I would have to give it an F. The positive features couldn't compensate for our horrible cabin experience and our lengthy illness from it.

Alaskan 14 Cruise

Amsterdam Cruise Review by Rich42

6 people found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Alaska
  • Cabin Type: Large Ocean-View Stateroom
Our intent on this trip was to have a relaxing time on board ship while seeing Alaska. We had been told that Holland America is a notch above the competition, but found that it didn't come close to other cruise lines. We actually had a horrible experience.

There was a major problem with the heating and cooling unit in our cabin. They tried 3 times to adjust the temperature, but our room remained hot, making sleep difficult. We would wake up sweating. We asked for a fan, but they said none were available. We repeatedly asked that they fix it but the gal at the desk continued to blow us off, saying they were already in there several times to fix it, as if it was our problem. Finally, with 2 nights left we were both sick, and I insisted we have a fan. Finally our dear housekeeper brought us one which was taken out of an office. Two and a half weeks later we are still sick with a respiratory virus. Also, my husband uses a Cpap machine which has a filter. After 2 weeks on the ship the filter was black. At home he changes it once a month and it's always light gray. That says something about the ventilator. We will never go on Holland America again. Our once in a lifetime trip to Alaska was ruined.

We always look forward to the food on a cruise, but we found the dining room meals to be very salty and underwhelming. However, a need for a medically necessary gluten free diet was met by the very conscientious staff. The staff in the dining areas were wonderful.

Most of the entertainment we saw was excellent, but there were a couple performers who were crude and disrespectful.

If I was grading this cruise experience I would have to give it an F. The positive features couldn't compensate for our horrible cabin experience and our lengthy illness from it.
Rich42’s Full Rating Summary
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Cabin Review

Large Ocean-View Stateroom
Cabin E 3331
Horrible cabin experience as told above.
Lower Promenade Deck Inside Cabins, Outside Cabins