The itinerary. We wanted to visit Rome and Florance. We found the cabin staff to be very pleasant polite and very good at their job. But in many of the other areas such as bars and restaurants they seemed disinterested. The waiting times at the bar could be up to ten minutes,staffing levels seemed to be an issue. On one occasion I asked for a slice of lemon in my drink and was told by the bar man the reason why he didn't give me one was that the waitress had not brought them up yet, even though there was a basket on the bar full of lemons and limes. We also had an issue with our cabin. We booked two trips, one to Rome and the Vatican 10 hours in total take away the 3 hours return journey 1 hour for lunch which left 6 hours of sight seeing it all felt really rushed. On the Florance trip also 10 hours we had a stop at a leather factory, in my few time wasted.The guide was very good but sometimes we had trouble hearing her as we did not have head sets and we were a party of 46,unlike the Rome trip.
The trips in my view are a rip off and over priced.
We have always had a balcony toon on our previous four cruises and this is the worst . I would discribe it as a metal port hole without the glass . We contacted guest services and complained,they informed us that the ship was full and we could not be moved.This was our third and last cruise with NCL.