We selected it for the price and destinations. The ports were great, and shore excursions were fine. However, the food, while still very good, was not excellent as it used to be. Internet service was horribly slow virtually throughout the cruise--there are simply too many passengers for the amount of satellite the ship uses. And, although staff such as servers and maintenance were very courteous and helpful, upper-level staff, particularly concierge and dining reservations, were not. The company needs to hire nicer people--they certainly have done so in the past. Also, the specialty restaurants were very hard to get into, with the only times available when making the reservations being 6/6:30 or 9/9:30, and trying to rebook one when we had to cancel due to illness was impossible. Yet in looking in at those restaurants, even though they were supposedly full and no reservations were available there were always empty tables. It's a bunch of BS. The problem with Oceania is that if you don't carry a "gold card" (i.e., have a concierge level cabin or suite) you get treated like a "second citizen".

Oceania can do better than this

Riviera Cruise Review by drvfical

4 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: Mediterranean
  • Cabin Type: Inside Stateroom
We selected it for the price and destinations. The ports were great, and shore excursions were fine. However, the food, while still very good, was not excellent as it used to be. Internet service was horribly slow virtually throughout the cruise--there are simply too many passengers for the amount of satellite the ship uses. And, although staff such as servers and maintenance were very courteous and helpful, upper-level staff, particularly concierge and dining reservations, were not. The company needs to hire nicer people--they certainly have done so in the past.

Also, the specialty restaurants were very hard to get into, with the only times available when making the reservations being 6/6:30 or 9/9:30, and trying to rebook one when we had to cancel due to illness was impossible. Yet in looking in at those restaurants, even though they were supposedly full and no reservations were available there were always empty tables. It's a bunch of BS.

The problem with Oceania is that if you don't carry a "gold card" (i.e., have a concierge level cabin or suite) you get treated like a "second citizen".
drvfical’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Cabin
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Oceania Riviera price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Inside Stateroom
Cabin F 10046
The cabin was fine.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins