This was a "casino at seas" reward cruise. embarkation took over 1 hour. When we got to the desk it went well. Dining service for early dining was slow and careless. We felt as if we were a bother by being there. The menus was literally the same each night. Request for coffee slow. The cabin person was helpful in fixing our tv, the first two nights it did not work. Our cabin was always clean and kept up. The casino dealers were condescending and insulting. Now i know you are not going to beat them, but the sheer entertainment of gambling was not there. Did not feel as if you were ever going to win a hand. We just got the ol' "sorry" look. It was more like "you should have known better than to sit down." The big grins and smiles when the whole table lost, did not help with attitude. It just was not any fun. I do know how to lose and still enjoy the game. That was not the case. The dealers and cards were changed the moment it appeared the players had a a moment of an advantage. Shore excursions in Halifax, two of the five highlights were closed due to restoration, but no one advised us not to take the tour, nor were we advised when we got off the bus. Trying to get off the ship to disembark was a nightmare. It literally took hours of standing in line. Would I go again? Not on the Gem.