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This ship feels pretty underwhelming compared to the Allure of the Seas. We really missed the pool on the Solarium which is non-existent on the Harmony. It was a nice and quiet place for adults to take a dip in cool waters in the summer heat. The slides for me felt like an unnecessary addition and not a substitute for the missing features from the Allure. The staff in this ship feels inexperienced and sometimes they lack information or get confused trying to solve a problem. Nothing to do with the seamless experience aboard the Allure of the Seas. In general the Harmony felt like a much lower quality ship even though is newer in the fleet. The cabin was pretty much the standard Oasis class layout, nothing special to say about it. Entertainment and activities were very good as in all Royal Caribbean cruises, as were the Shore Excursions. The food on this ship didn't feel up to the quality of the other Oasis class ships. even the same dish would not taste as good.I guess maybe the chefs are not as good as in the Allure. We had some bad experiences with some service staff. Some employees were a bit rude, although most provided very good service. The room attendant was always rushing us to get out of the room for her to clean. In our third night a bottle of wine we had kept from a previous night went missing. The previous night the waiter seemed pretty busy and flustered and told us we could leave and he would put the bottle away later on. Either he forgot, or some kids from a table close by stole it, but the bottle disappeared. Fortunately they have some real good employees there, as was our Head Waiter, Denis. He took care of the problem and got us another bottle, and from that night on he made sure that he would personally check on us each night to make sure we were having a good time and had no complaints. He went above and beyond any expectations of good service! Now onto Royal Caribbean in general: I think they are doing a really good job taking care of their customers. I would definitely keep my loyalty with them for the near future even if I won't sail again on the Harmony of the Seas. Not only have they always provided me with very good service overall, but this last cruise proved they really care for their clients and have very good corporate social responsibility in a time when companies only care about their bottom line. We were due to return to Florida just as Hurricane Irma hit. First of all, the crew and company made sure we were safe and well away from the storm, making the cruise longer to stay away from the storm. They also negotiated extra stops in different ports so that we wouldn't be out to sea so long and they could also resupply. Furthermore, they provided a couple of hours every day of free internet so that people could check on family back home and reschedule any flights as needed. They also discounted 50% the internet package, the beverage package, laundry, and other services on board for the extra days of the sailing. Once we were finally able to get back to port, they also offered anyone wanting to stay for the next short (4 days) cruise, a pretty good rate on the cabins (good option if you had to wait for a flight out, without having to deal with overbooked hotels due to hurricane). Today I also found in my inbox and email they sent after the sailing to all passengers offering help to move them to an unaffected location if they were stranded in the airports of South Florida without being able to find a flight or hotel. They also sent relief on several of their ships going to the Caribbean. This is WAY more than many other companies would have done even in worse situations. They really set an example. They are proof that good business also goes hand in hand with Customer Service and Social Responsibility.

Not the best Oasis Class ship, but still pretty good. Great cruise company.

Harmony of the Seas Cruise Review by jcabrera

5 people found this helpful
Trip Details
This ship feels pretty underwhelming compared to the Allure of the Seas.

We really missed the pool on the Solarium which is non-existent on the Harmony. It was a nice and quiet place for adults to take a dip in cool waters in the summer heat.

The slides for me felt like an unnecessary addition and not a substitute for the missing features from the Allure.

The staff in this ship feels inexperienced and sometimes they lack information or get confused trying to solve a problem. Nothing to do with the seamless experience aboard the Allure of the Seas.

In general the Harmony felt like a much lower quality ship even though is newer in the fleet.

The cabin was pretty much the standard Oasis class layout, nothing special to say about it.

Entertainment and activities were very good as in all Royal Caribbean cruises, as were the Shore Excursions.

The food on this ship didn't feel up to the quality of the other Oasis class ships. even the same dish would not taste as good.I guess maybe the chefs are not as good as in the Allure.

We had some bad experiences with some service staff. Some employees were a bit rude, although most provided very good service. The room attendant was always rushing us to get out of the room for her to clean.

In our third night a bottle of wine we had kept from a previous night went missing. The previous night the waiter seemed pretty busy and flustered and told us we could leave and he would put the bottle away later on. Either he forgot, or some kids from a table close by stole it, but the bottle disappeared.

Fortunately they have some real good employees there, as was our Head Waiter, Denis. He took care of the problem and got us another bottle, and from that night on he made sure that he would personally check on us each night to make sure we were having a good time and had no complaints. He went above and beyond any expectations of good service!

Now onto Royal Caribbean in general: I think they are doing a really good job taking care of their customers. I would definitely keep my loyalty with them for the near future even if I won't sail again on the Harmony of the Seas. Not only have they always provided me with very good service overall, but this last cruise proved they really care for their clients and have very good corporate social responsibility in a time when companies only care about their bottom line.

We were due to return to Florida just as Hurricane Irma hit. First of all, the crew and company made sure we were safe and well away from the storm, making the cruise longer to stay away from the storm. They also negotiated extra stops in different ports so that we wouldn't be out to sea so long and they could also resupply. Furthermore, they provided a couple of hours every day of free internet so that people could check on family back home and reschedule any flights as needed. They also discounted 50% the internet package, the beverage package, laundry, and other services on board for the extra days of the sailing. Once we were finally able to get back to port, they also offered anyone wanting to stay for the next short (4 days) cruise, a pretty good rate on the cabins (good option if you had to wait for a flight out, without having to deal with overbooked hotels due to hurricane). Today I also found in my inbox and email they sent after the sailing to all passengers offering help to move them to an unaffected location if they were stranded in the airports of South Florida without being able to find a flight or hotel. They also sent relief on several of their ships going to the Caribbean.

This is WAY more than many other companies would have done even in worse situations. They really set an example. They are proof that good business also goes hand in hand with Customer Service and Social Responsibility.
jcabrera’s Full Rating Summary
Enrichment Activities
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Shore Excursions
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Port & Shore Excursion Reviews

  • Amazing River & Cavern Explore
    The tour was very good. The cenotes are awesome and an immensely great way to get out of the oppressing summer heat! You'll feel quite refreshed afterwards. The food was very good and the guides and other personnel were pretty helpful in all kinds of matters (especially if you speak Spanish). At the end of the tour there were some pitches for tequila, etc, but this is a common thing in Mexico (The guides will recommend specific vendors/stores, etc) and they weren't too long or pushy at all. (And the tequila was pretty good and apparently done by a local business that does not export... so either way is a chance to get to know something new).
    In general, the guides will take good care of you and make it a pleasant excursion and give you as much info as you want.
    View All 135 Amazing River & Cavern Explore Reviews
  • Beach
    The beach is nothing special, although is a nice landscape and a nice break if you combined it with another tour. Is always nice to relax by the beach and have something to eat and drink. The food is also nothing special although not specifically bad.
    View All 137 Beach Reviews
  • Island Tour
    Tour was good, although I would have liked to visit more places. (Or at least a few more interesting ones)
    View All 37 Island Tour Reviews
  • Jetskiing
    The wave runners were awesome! Beware though: This will involve lots of physical activity! even if you try to stay behind and go at a more leisurely pace, just with a few waves you'll feel tired and will have some aches the next day if you are not used to the activity.
    View All 65 Jetskiing Reviews