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For us, there were two parts to this cruise. There was the very happy first part. Viking Sky is a beautiful ship, inside and out. The meals were the best we’ve experienced in 18 years of about two-week annual trips abroad every way a tourist can (ocean vessels, river boats, sailing craft and, of course, tour buses). The shore excursions, although generally overpriced, were very good with very high-quality guides – many possessing several degrees and most speaking at least three languages. There was a good balance between nature (fjords, mountains, rivers and streams) and locations of historical and cultural significance. On board ship, we thoroughly enjoyed the musicians performing in the atrium. They were not only gifted musically but related well to the audience. They took half-hour shifts a couple of times a day. We sat blissfully engaged relaxing on extremely comfortable plush chairs a few feet from them, usually with a drink or two. The several Off-Broadway type musicals were also spirited and genuine fun. Unfortunately, there was also a second, and wholly unsatisfactory second part to the cruise. Viking simply reneged on its offer to us. We delayed our trip two weeks at Viking's request in return for a cabin upgrade, which we got, and $2000 to spend on the ship (of which we ended up receiving less than half). As we made expenditures on the ship we confirmed them on the very useful TV monitor in our cabin. It showed the $2000 credit and then debited our respective expenditures shortly after they took place. So far, so good. We used up $1986.49 of our $2000 allotment. However, when we were leaving the ship on 8/12/17 at about 5 AM we were startled with the respective bills we received. Viking had credited all $2000 (actually $899.26) to me and credited nothing to my partner (she should have received a credit of $1087.23). The “Guest Statement” we received from Viking is addressed to two names (not simply to me). It spells out that we were to receive a $2000 credit to be used entirely at our discretion. We have sent repeated e-mails and made repeated calls to Viking California asking them to correct their error. They simply refuse – that’s simply theft. Although Viking ships have a lot going for them Viking has been less than honest with us. For us, that swamps out all the good feelings we had for Viking. We’ll never take another Viking trip. We’d advise anyone else who expects to be able to trust what you’re told in business dealings to shun Viking.

Viking reneged on its (accepted) offer to us

Viking Sky Cruise Review by rmalcolm

7 people found this helpful
Trip Details
For us, there were two parts to this cruise. There was the very happy first part. Viking Sky is a beautiful ship, inside and out. The meals were the best we’ve experienced in 18 years of about two-week annual trips abroad every way a tourist can (ocean vessels, river boats, sailing craft and, of course, tour buses). The shore excursions, although generally overpriced, were very good with very high-quality guides – many possessing several degrees and most speaking at least three languages. There was a good balance between nature (fjords, mountains, rivers and streams) and locations of historical and cultural significance. On board ship, we thoroughly enjoyed the musicians performing in the atrium. They were not only gifted musically but related well to the audience. They took half-hour shifts a couple of times a day. We sat blissfully engaged relaxing on extremely comfortable plush chairs a few feet from them, usually with a drink or two. The several Off-Broadway type musicals were also spirited and genuine fun.

Unfortunately, there was also a second, and wholly unsatisfactory second part to the cruise. Viking simply reneged on its offer to us. We delayed our trip two weeks at Viking's request in return for a cabin upgrade, which we got, and $2000 to spend on the ship (of which we ended up receiving less than half). As we made expenditures on the ship we confirmed them on the very useful TV monitor in our cabin. It showed the $2000 credit and then debited our respective expenditures shortly after they took place. So far, so good. We used up $1986.49 of our $2000 allotment. However, when we were leaving the ship on 8/12/17 at about 5 AM we were startled with the respective bills we received. Viking had credited all $2000 (actually $899.26) to me and credited nothing to my partner (she should have received a credit of $1087.23). The “Guest Statement” we received from Viking is addressed to two names (not simply to me). It spells out that we were to receive a $2000 credit to be used entirely at our discretion. We have sent repeated e-mails and made repeated calls to Viking California asking them to correct their error. They simply refuse – that’s simply theft. Although Viking ships have a lot going for them Viking has been less than honest with us. For us, that swamps out all the good feelings we had for Viking. We’ll never take another Viking trip. We’d advise anyone else who expects to be able to trust what you’re told in business dealings to shun Viking.
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