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After our 24 Day Adriatic & Mediterranean Dream cruise we are now 'rusted on,' Holland America devotees. The food quality and portions were perfect aboard the Westerdam. The staff have all undergone 'enhanced customer-service training,' and it shows! Every staff member we met welcomed us with a lovely smile and warm greeting. We love Holland America's decision to retain attentive pool-side and Lido restaurant attendant service. We love the medium-sized ship feel of the Westerdam. We never had to wait too long for an elevator, or join excessively long queues for anything. We loved our room, #6009, and in particular the spacious bathroom with good lighting, double vanities and generous sized bathtub. The large-screen high-definition television made watching in-room movies a treat. Bathroom, bedroom, and living area lighting was excellent, the USB charger points and clever/subtle bedside lights were a treat. It was great to have a selection of pillows and cushions to choose from and prop oneself up with while reading or watching television. It is the little touches aboard the Westerdam that need to be acknowledged. The fresh flowers in room, the fresh palms poolside, the handheld magnifying make-up mirror, the glass verandah balustrading that offer unobstructed views of the ocean. Having undergone a mass refit earlier in the year the Westerdam felt 'fresh,' and extremely well maintained. We appreciated that our balcony was regularly washed down of the salt build-up during the voyage. I really liked the decor in our suite, in the dining rooms and Lido. I really disliked the new decor in the lobby area, (more reminiscent of a veterinary surgery waiting room). The new lobby is one of most unwelcoming spaces with bright white fluorescent lighting the vinyl faux timber flooring. The Billboard lounge and Gallery lounge decor was brash, shinny, brightly-lit and lacking the warmth synonymous with Holland America's 'old world luxury theme.' I don't know anyone who appreciates huge banks of bright and blaring televisions surrounding them while they sip on their drinks. We liked retreating to the 'Ocean Bar,' to socialise with new friends and enjoy the people watching. Another negative unanimous amongst fellow travellers was disappointment on discovering that Holland America has removed the guest library from the Westerdam. We very much hope that Holland America will re-think this decision and reinstate on-board lending libraries and passenger book-exchange areas.

Delighted return HAL customers - but what happened to the Library?

Westerdam Cruise Review by u7jf

3 people found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Mediterranean
  • Cabin Type: Signature Superior Verandah Suite
After our 24 Day Adriatic & Mediterranean Dream cruise we are now 'rusted on,' Holland America devotees. The food quality and portions were perfect aboard the Westerdam. The staff have all undergone 'enhanced customer-service training,' and it shows! Every staff member we met welcomed us with a lovely smile and warm greeting. We love Holland America's decision to retain attentive pool-side and Lido restaurant attendant service. We love the medium-sized ship feel of the Westerdam. We never had to wait too long for an elevator, or join excessively long queues for anything. We loved our room, #6009, and in particular the spacious bathroom with good lighting, double vanities and generous sized bathtub. The large-screen high-definition television made watching in-room movies a treat. Bathroom, bedroom, and living area lighting was excellent, the USB charger points and clever/subtle bedside lights were a treat. It was great to have a selection of pillows and cushions to choose from and prop oneself up with while reading or watching television. It is the little touches aboard the Westerdam that need to be acknowledged. The fresh flowers in room, the fresh palms poolside, the handheld magnifying make-up mirror, the glass verandah balustrading that offer unobstructed views of the ocean. Having undergone a mass refit earlier in the year the Westerdam felt 'fresh,' and extremely well maintained. We appreciated that our balcony was regularly washed down of the salt build-up during the voyage. I really liked the decor in our suite, in the dining rooms and Lido. I really disliked the new decor in the lobby area, (more reminiscent of a veterinary surgery waiting room). The new lobby is one of most unwelcoming spaces with bright white fluorescent lighting the vinyl faux timber flooring. The Billboard lounge and Gallery lounge decor was brash, shinny, brightly-lit and lacking the warmth synonymous with Holland America's 'old world luxury theme.' I don't know anyone who appreciates huge banks of bright and blaring televisions surrounding them while they sip on their drinks. We liked retreating to the 'Ocean Bar,' to socialise with new friends and enjoy the people watching. Another negative unanimous amongst fellow travellers was disappointment on discovering that Holland America has removed the guest library from the Westerdam. We very much hope that Holland America will re-think this decision and reinstate on-board lending libraries and passenger book-exchange areas.
u7jf’s Full Rating Summary
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Port & Shore Excursion Reviews

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