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Emerald Sun Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
163 Reviews

Company goes above and beyond

Emerald Sun Cruise Review by 1 of 7

2 people found this helpful
Trip Details
  • Sail Date: Aug 2017
  • Destination: Europe River

We chose Emerald at the suggestion of the travel agent. We had given her a preferred time window and wanted balcony room. Room was fine, plenty of storage bathroom adequate, clothesline in shower came in handy. Staff were all friendly and helpful. Jana a great cruise director. We were happy with how things were going and then the announcement of high water causing a issue. We were given the option of getting off and go in home or staying on the ship during the delay or following a modified itinerary and staying at a hotel in Vienna, all expenses covered by Emerald. We went with the itinerary and hotel in Vienna. The result was bus transport to our excursion, a two night stay at the 5 star Hotel Bristol with all meals included. The cruise line arranged all this for 160 passengers and an extra cruise director came to assist. I think almost everyone was as pleased with the resulting arrangement. When we returned to the ship after two days, we were told we will get a refund for the two days our itinerary was altered. That's going above and beyond. Entertainment onboard was offered by local artists on three occasions besides the piano musician and the campy but fun crew show. Optional excursions were available but we did the standard tours except Salzburg and a concert of Vienese music one evening. The passengers were a combination of Australian, Canadian US and Brits. A very enjoyable group. Would refer others in a minute


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Cabin Review

Cabin Panorama Vista 218

Bed comfortable. Bathroom adequate. Used the slide down window feature a few days. Housekeeping staff did great job. Maya was our cabin steward.. Plenty of storage. Watched movies in room WiFi a little spotty due to locks etc. Was able to track hurricane coverage on CNN and appreciated that.


Port & Shore Excursion Reviews

Niederwald Cable Car

Train ride into center of town. Cable car ride included. Germanic impressive

View All 54 Niederwald Cable Car Reviews
City Tour

Good bus tour

View All 169 City Tour Reviews
Highlights Tour

Very comprehensive

View All 85 Highlights Tour Reviews

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