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Chose this cruise because of the ports the cruise was going to (Iceland, Greenland, Newfoundland, Nova Scotia). The ship especially the cabin we had was very outdated. But, it was in good repair. Service and quality of staff varied from very good to poor. Many of the staff were hampered by their lack of English comprehension. They apparently got things wrong simply because of their lack of English competence. Guest Services staff often were less than helpful in resolving problems. This seemed largely due to the language barrier. Entertainment choices were very limited and not good quality. TV choices were extremely limited. Most channels used to hype Holland America. Disembarkation took very long and was hours behind schedule provided. Shore excursions arranged by Holland America went from very good to at best average for the price charged. Would not cruise on this ship again. Not sure about cruising on Holland America again.

Outdated ship, inconsistent service

Zuiderdam Cruise Review by randelltm

14 people found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Baltic Sea
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
Chose this cruise because of the ports the cruise was going to (Iceland, Greenland, Newfoundland, Nova Scotia). The ship especially the cabin we had was very outdated. But, it was in good repair. Service and quality of staff varied from very good to poor. Many of the staff were hampered by their lack of English comprehension. They apparently got things wrong simply because of their lack of English competence. Guest Services staff often were less than helpful in resolving problems. This seemed largely due to the language barrier. Entertainment choices were very limited and not good quality. TV choices were extremely limited. Most channels used to hype Holland America. Disembarkation took very long and was hours behind schedule provided. Shore excursions arranged by Holland America went from very good to at best average for the price charged. Would not cruise on this ship again. Not sure about cruising on Holland America again.
randelltm’s Full Rating Summary
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VF 5077
Cabin was small and very dated. But, it was clean and generally in good repair.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins