Norwegian Breakaway Review

4.5 / 5.0
3,890 reviews

Too big for good customer service

Review for Bermuda Cruise on Norwegian Breakaway
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valeriewmc2
6-10 Cruises • Age 60s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
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Additional details

Sail Date: Sep 2017
Cabin: The Haven 2-Bedroom Family Villa with Balcony
Traveled with children

Convenient time and location. Customer service seems to suffer in the larger ships. Public space is smaller than on the smaller ships. The wait staff is so busy they do not have enough time to be more than just pleasant. At times they were so busy they were just plain rude. The entertainment is very limited and I cannot believe how small the theater is. It is half the size of those on the smaller ships. Getting reservations was a chore due to the number of passengers and the limited space in the theater.

The pool was smaller that I would expect it to be -- most likely due to the size of the water slides which were hardly used.

I will be sticking to cruises on the smaller ships and hope they don't just stop building and using the ~2000 passenger size ships. They always have been more personal.

Cabin Review

The Haven 2-Bedroom Family Villa with Balcony

Cabin H4
1 Helpful Vote
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