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We had an EXCELLENT Med cruise on Emerald Princess about 4 years ago. This was a different itinerary but we expected just as good an experience this time. It wasn't bad, it just wasn't great. Good points; * We used the sanctuary 3 times which was very good on sea days. (I did get a sliver of glass from the floor in my big toe. Quite a lot of blood but it happens; I got over it). * The cabin staff were very good and attentive. Perhaps not as friendly and engaging as previous staff but very efficient. * We went for set dining and had an excellent table. 6 from UK and 3 Aussies. I don't know if we were just lucky or Princess allocated us in some way. we were habitually the last table out of the restaurant in the evening. * The singers and dancers were first rate. They could easily fit into major onshore productions. The choreography was excellent and the timing of the dancers superb. Points for improvement. * Generally the staff were not as engaging and friendly as previously. It seemed just like a job, if they had served you what else did you expect? This applied to front desk, excursions staff, waiting staff, security staff and specialist staff. A big re-training exercise is needed on Royal Princess. * PLEASE do not bombard us with product selling on the first day on board. Drinks packages (although NOT the restaurant wine packages), wine tasting, Lotus Spa treatments, coffee cards etc. It seemed that Princess just wanted to extricate the maximum amount of additional spend they could do from us. It was too in your face. * Why oh why has Princess converted the Atrium into a raucous noisy venue? It used to be somewhere to go and have a quiet coffee or drink where you could chat to others with perhaps some subtle background music. Not now. It is filled for much of the day with loud music which is ultra intrusive. Come on Princess, the Atrium is not the place for these bands. * Noise levels generally have been amplified. The pool area 'games' sessions are unbearable. In Crooners the speakers are set at a volume which makes conversation virtually impossible. The singer was due to finish at 12.30am one night. He then did a 'final' two encores before going into a third. It really was unnecessary and should have been stopped by the cruise director or his staff. * We had the gold wine package and were satisfied with it although Barolo has been taken off the wine list. But others at our table had dreadful trouble in the first week getting the wine they wanted. It appeared that either Princess or their suppliers had run down the wine seller and even sauvignon blanc was out of stock. * Meal quality was disappointing. I expect ice cream sundae to come in a large glass not 3 blobs of ice cream in a stainless steel dish with some cream. Rib eye steak was very disappointing. Even the Cesear salad has deteriorated. The choice available has reduced, sometimes portion sizes were very small and cooking was not what one would expect and we have received previously. * Where has the independent travel adviser gone? On previous cruises we could go and talk to someone about independent excursions. This service has been withdrawn. Disappointing. We had a VERY NICE time on the Royal Princess but it has undoubtedly deteriorated in the last two years. We will give Princess another try but probably not on the Royal. We much preferred the Emerald and Ruby.

A good cruise but not excellent as previous Princess cruises have been.

Royal Princess Cruise Review by bluesky09

1 person found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Mediterranean
  • Cabin Type: Interior
We had an EXCELLENT Med cruise on Emerald Princess about 4 years ago. This was a different itinerary but we expected just as good an experience this time. It wasn't bad, it just wasn't great. Good points;

* We used the sanctuary 3 times which was very good on sea days. (I did get a sliver of glass from the floor in my big toe. Quite a lot of blood but it happens; I got over it).

* The cabin staff were very good and attentive. Perhaps not as friendly and engaging as previous staff but very efficient.

* We went for set dining and had an excellent table. 6 from UK and 3 Aussies. I don't know if we were just lucky or Princess allocated us in some way. we were habitually the last table out of the restaurant in the evening.

* The singers and dancers were first rate. They could easily fit into major onshore productions. The choreography was excellent and the timing of the dancers superb.

Points for improvement.

* Generally the staff were not as engaging and friendly as previously. It seemed just like a job, if they had served you what else did you expect? This applied to front desk, excursions staff, waiting staff, security staff and specialist staff. A big re-training exercise is needed on Royal Princess.

* PLEASE do not bombard us with product selling on the first day on board. Drinks packages (although NOT the restaurant wine packages), wine tasting, Lotus Spa treatments, coffee cards etc. It seemed that Princess just wanted to extricate the maximum amount of additional spend they could do from us. It was too in your face.

* Why oh why has Princess converted the Atrium into a raucous noisy venue? It used to be somewhere to go and have a quiet coffee or drink where you could chat to others with perhaps some subtle background music. Not now. It is filled for much of the day with loud music which is ultra intrusive. Come on Princess, the Atrium is not the place for these bands.

* Noise levels generally have been amplified. The pool area 'games' sessions are unbearable. In Crooners the speakers are set at a volume which makes conversation virtually impossible. The singer was due to finish at 12.30am one night. He then did a 'final' two encores before going into a third. It really was unnecessary and should have been stopped by the cruise director or his staff.

* We had the gold wine package and were satisfied with it although Barolo has been taken off the wine list. But others at our table had dreadful trouble in the first week getting the wine they wanted. It appeared that either Princess or their suppliers had run down the wine seller and even sauvignon blanc was out of stock.

* Meal quality was disappointing. I expect ice cream sundae to come in a large glass not 3 blobs of ice cream in a stainless steel dish with some cream. Rib eye steak was very disappointing. Even the Cesear salad has deteriorated. The choice available has reduced, sometimes portion sizes were very small and cooking was not what one would expect and we have received previously.

* Where has the independent travel adviser gone? On previous cruises we could go and talk to someone about independent excursions. This service has been withdrawn. Disappointing.

We had a VERY NICE time on the Royal Princess but it has undoubtedly deteriorated in the last two years. We will give Princess another try but probably not on the Royal. We much preferred the Emerald and Ruby.
bluesky09’s Full Rating Summary
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Cabin Review

Interior
Cabin IA A229
Just what we expected. We spend our money on other things such as the Sanctuary. We only use the cabin for sleeping and getting changed in.
Riviera Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews