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Summary A nice but not particularly great cruise. Celebrity has some major problems on what could be a great ship. Our key issues were: 1) FOOD Meal times are what you should look forward to on a cruise. They should be special, but too much on this ship is poor motorway/pub food (the buffet) or just over cooked or poor quality. The best place on board of is Murano and Sushi on 5, followed by the other speciality restaurants (but not Qsine which is very average and something no one would do twice). Blu is nothing special (though massively better alterative for dinner than the MSR or Buffet) , most people take the steak, which says it all. Breakfast not bad but beware timing, its only open for 90 mins most days. 2) AVARICIOUSNESS The whole experience is spoiled by Celebrity trying desperately to take every dollar you have, whether through over priced tours (Crusingexcursions.com is much better and cheaper), constantly trying to charge for pictures ( even with the captain!), cocktails priced just above your package limit, a minibar you can't use, huge costs for water, the premium for real food in the speciality restaurants, emails or notes at dinner trying to get you to expensive auctions or events, the lack of an iron and many more irksome occurances. 3) DISTAIN You are constantly treated as if you don't matter. Bars close when you want to use them like during a great sailout, restaurants close at lunch time for no good reason, they don't even change your sheets unless you ask, and on an 8 night cruise ! The minibar (and its prices) an insult, so easily but annoyingly circumvented. Towels are minimal unless you ask for more, and you cannot get crisps, nuts or olives in any bar on the ship ( even for money!). Tables are so close together you might as well be eating with others except in the speciality restaurants, they seat you in the MSR for their convenience and service is atrocious. The customer clearly doesn't come first on Celebrity. We'd happily pay more for a better class of food, service and treatment. The staff are wonderful, helpful and so pleasant to talk with. The wifi is the best we have had on a cruise. The ship is clean and has some good spaces and is well run. The strategic management is obviously where the problems lie. They aren't sure what their target market is, they plead middle market but they go down market at every opportunity. Beware if you expect anything approaching a 4* never mind 5* experience. 1st day Drove ourselves to Southampton, parking and checking really easy and well handled. Luggage took a while (boarded at 11am, appeared around 4pm) and apparently can take till 6pm. Muster drill rather pathetic, our muster point had handful of seats, and was pretty much as packed as the old terraces on the Kop! You don't wear the life jacket, so most people won't know how to, and you never even see the lifeboats. Instead they showed some stupid Janet Bond video with a pathetic story around safety. Room too hot and stuffy with so many in, rather like a commuter train. Not a good experience. Aqua class seems to have priority lines when boarding which is nice. Cabin a bit smaller than ones we've had before but it's cheaper. Wardrobe quite small but you can get more hangers if you ask but another time would bring some light wire ones. Towels minimal, ask for double quantity. Robes good. Shower very good, especially the jets that wash you all the way down! Only 3 power points ( do these ship designers live in the 21st century!). Two are USA style, one European, none U.K. Balcony nice, comfy chairs and it has glass sides so you can recline and still see out. Afternoon canapés a joke, who thinks cakes are canapés? Apparently even the premier drinks package does not grant you minibar drinks. $4.50 for a coke! You can get them unopened from a bar and put in the fridge. Not so beer or wine! You get one bottle of champagne on a night you choose in Aqua class. Room attendant Margrette very nice and helpful. Generally the ship is rabidly commercial, will charge you $6.50 for water which they smugly are pleased to do "for your convenience". Good tip - get in quickly and book speciality restaurants as the peak times are gone by the time the ship sails. Ship is bigger than any we have been on before. At times it gets very crowded. Was extremely please we had no tendered ports. Blu restaurant Major complaint there is the vibration from the engine which is very marked. Staff very nice and chatty thug tabes are very close to each other. Some interesting creations, starters like a soufflé that looks like pate and a calamari dish so bereft you gave to search for the rings. Some days there are severa I'd like, some none, ts hit and miss here depending on what you like. The night they did rib eye steak which pretty much everyone I cud see was having tells you about the food level. Some main courses and most puddings very good though waiters seem to want to put chocolate with everything including creme brûlée which is frankly weird. Also it's amazing how all cocktails are $12 when everything from $11 down is free on the classic drinks package. Also some of the bar prices are eye watering, e.g. A bottle of Fullers London Pride , which retails about £1.50 is $ 14!!! Nice evening music in the bars on 5th and 3rd decks. Blu breakfast Good selection of choices and good service though they have no clue how to make sausages and English make English bacon and sausages edible. I think they steamed them! Moonlight Sonata Restaurant, MSR (balcony deck 4) Also a lot of vibration ( which is not evident in our room on deck 11) Very light lunch, good service but food nothing special. Typical pub grub. Dinner something else, well worth avoiding, so busy service is awful, we were parked near the service entrance but got little service. A prawn cocktail with 3 small semi cooked prawns? Garbage. No somewhere we went back to again. For god's sake don'thave the chees, 3 plastic white slices, nothing soft or blue. Awful. Ocean View This is the buffet. Good choices at breakfast though it's so crowded carrying hot drinks so is very dangerous. They cannot cook English bacon (neither can Blu, god knows why), the crispy American stuff is better. Lunch edible but think cheap pub grub not good cuisine, a lot of things I'd expect like good ham or smoked salmon, prawns, herrings etc missing. Food is generally over cooked. Vibration is bad here too. So glad it wasn't in the room but they seem to have problems on the restaurant decks. Tuscan Grill Very nice mix of steaks and Italian food. Worth going. Very comfortable too, you aren't practically sitting with the couple next to you as in Blu or MSR. Qsine Not sure what it is, eclectic mixture of food, some nice some crap, no idea why the iPads as they add nothing like real ordering. They brought us a course we hadn't ordered and swore we had. Very poor. Would not go again. Murano Not sure why a French restaurant has an essentially Venetian name? Excellent food and got them to stick to the wine on our package. By far best meal on ship, wish we'd gone there 3 times especially instead of Quine! Cheese selection so good. Sushi on 5 Went for lunch one day in port and food and service so good went back again on the seaday even though it costs a lot. Chicken Gyozas to die for. Bergen It started raining as we docked and never really let up. Nice town, best seen on foot but in this weather best seen from the hop on/off bus. Tip. – we bought ticket in advance on the web, very efficient way and glad we did, several people turned off as not having right money, unpleasant to queue in the rain. Did the Hansiatic and fishing museums, very good value with their shuttle bus included. Celebrity absolutely no clue about speedy boarding when it's pouring with rain, just make you line up and get wet. At least there are umbrellas in the room though the wind was strong making them tough to hold. Very unpleasant experience. You need more boarding capacity Celebrity, and get some rain protection over the queue, hire a marquee or somethin for goodness sake, it's not rocket science. Flam Rather stuffed on the 7am train tour even though I booked well before sailing. Train ride is good, sit on right for best views as you can get out at the big waterfall on the left. Usually fewer people coming down as some walk or bike, so opportunities to switch seats. Nothing much else here so you need dry weather to make it a good port. Geiranger Strange timing here, we arrived before 9 so missed most of the fjord coming in darkness, and sailed late so missed most of it going out. I thought this was a fjord trip? Captain did a 360 at the 7 sisters and suitor waterfalls about 8.15 which we luckily caught. Beautiful valley to sail down, shame most of it is done at night. The tour to the Eagle road and mount Dalsinibba is brilliant, try and sit at the front of the bus as it goes round the hairpins. Cross your fingers for no low cloud at the top as the view 5000 ft down to the fjord is amazing. Again little else to do locally, rib boats probably best. Alesund Not much to see here, have a walk round the shops and the Art Deco district. The lack of anything great to me means this port could be lost in favour of a daytime cruise down from Geiranger but then I guess Celebrity couldn't sell loads of tours,pics etc..... Stavanger Lovely town luckily seen on a sunny day. Old town is beautiful, several good museums close by the ship, plus shopping area, cathedral and small market. I see no need to rush off out of town and see views like pulpit rock where mount Delsinibba is far superior, but each to his own. Very annoyed at the sail out which is very picturesque plus the last one of the cruise, but again they closed the forward bar, essentially the only bar with a view, for some stupid captains club function from 5-7pm. We all paid for the cruise and your facilities Celebrity, why screw us because we haven't been so many times, hey maybe we won't bother coming back again . Why don't they use the conference suite for these events? Disembarking was very easy and smooth at Southampton

Average at most things except a desire for your money!

Celebrity Eclipse Cruise Review by maynas

6 people found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Baltic Sea
  • Cabin Type: AquaClass
Summary

A nice but not particularly great cruise. Celebrity has some major problems on what could be a great ship. Our key issues were:

1) FOOD

Meal times are what you should look forward to on a cruise. They should be special, but too much on this ship is poor motorway/pub food (the buffet) or just over cooked or poor quality. The best place on board of is Murano and Sushi on 5, followed by the other speciality restaurants (but not Qsine which is very average and something no one would do twice).

Blu is nothing special (though massively better alterative for dinner than the MSR or Buffet) , most people take the steak, which says it all. Breakfast not bad but beware timing, its only open for 90 mins most days.

2) AVARICIOUSNESS

The whole experience is spoiled by Celebrity trying desperately to take every dollar you have, whether through over priced tours (Crusingexcursions.com is much better and cheaper), constantly trying to charge for pictures ( even with the captain!), cocktails priced just above your package limit, a minibar you can't use, huge costs for water, the premium for real food in the speciality restaurants, emails or notes at dinner trying to get you to expensive auctions or events, the lack of an iron and many more irksome occurances.

3) DISTAIN

You are constantly treated as if you don't matter. Bars close when you want to use them like during a great sailout, restaurants close at lunch time for no good reason, they don't even change your sheets unless you ask, and on an 8 night cruise ! The minibar (and its prices) an insult, so easily but annoyingly circumvented. Towels are minimal unless you ask for more, and you cannot get crisps, nuts or olives in any bar on the ship ( even for money!). Tables are so close together you might as well be eating with others except in the speciality restaurants, they seat you in the MSR for their convenience and service is atrocious. The customer clearly doesn't come first on Celebrity.

We'd happily pay more for a better class of food, service and treatment. The staff are wonderful, helpful and so pleasant to talk with. The wifi is the best we have had on a cruise. The ship is clean and has some good spaces and is well run. The strategic management is obviously where the problems lie. They aren't sure what their target market is, they plead middle market but they go down market at every opportunity. Beware if you expect anything approaching a 4* never mind 5* experience.

1st day

Drove ourselves to Southampton, parking and checking really easy and well handled.

Luggage took a while (boarded at 11am, appeared around 4pm) and apparently can take till 6pm.

Muster drill rather pathetic, our muster point had handful of seats, and was pretty much as packed as the old terraces on the Kop! You don't wear the life jacket, so most people won't know how to, and you never even see the lifeboats. Instead they showed some stupid Janet Bond video with a pathetic story around safety. Room too hot and stuffy with so many in, rather like a commuter train. Not a good experience.

Aqua class seems to have priority lines when boarding which is nice.

Cabin a bit smaller than ones we've had before but it's cheaper. Wardrobe quite small but you can get more hangers if you ask but another time would bring some light wire ones.

Towels minimal, ask for double quantity.

Robes good.

Shower very good, especially the jets that wash you all the way down!

Only 3 power points ( do these ship designers live in the 21st century!).

Two are USA style, one European, none U.K.

Balcony nice, comfy chairs and it has glass sides so you can recline and still see out.

Afternoon canapés a joke, who thinks cakes are canapés?

Apparently even the premier drinks package does not grant you minibar drinks. $4.50 for a coke! You can get them unopened from a bar and put in the fridge. Not so beer or wine!

You get one bottle of champagne on a night you choose in Aqua class.

Room attendant Margrette very nice and helpful.

Generally the ship is rabidly commercial, will charge you $6.50 for water which they smugly are pleased to do "for your convenience".

Good tip - get in quickly and book speciality restaurants as the peak times are gone by the time the ship sails.

Ship is bigger than any we have been on before. At times it gets very crowded. Was extremely please we had no tendered ports.

Blu restaurant

Major complaint there is the vibration from the engine which is very marked. Staff very nice and chatty thug tabes are very close to each other.

Some interesting creations, starters like a soufflé that looks like pate and a calamari dish so bereft you gave to search for the rings. Some days there are severa I'd like, some none, ts hit and miss here depending on what you like. The night they did rib eye steak which pretty much everyone I cud see was having tells you about the food level.

Some main courses and most puddings very good though waiters seem to want to put chocolate with everything including creme brûlée which is frankly weird.

Also it's amazing how all cocktails are $12 when everything from $11 down is free on the classic drinks package. Also some of the bar prices are eye watering, e.g. A bottle of Fullers London Pride , which retails about £1.50 is $ 14!!!

Nice evening music in the bars on 5th and 3rd decks.

Blu breakfast

Good selection of choices and good service though they have no clue how to make sausages and English make English bacon and sausages edible. I think they steamed them!

Moonlight Sonata Restaurant, MSR (balcony deck 4)

Also a lot of vibration ( which is not evident in our room on deck 11)

Very light lunch, good service but food nothing special. Typical pub grub.

Dinner something else, well worth avoiding, so busy service is awful, we were parked near the service entrance but got little service. A prawn cocktail with 3 small semi cooked prawns? Garbage. No somewhere we went back to again. For god's sake don'thave the chees, 3 plastic white slices, nothing soft or blue. Awful.


Ocean View

This is the buffet. Good choices at breakfast though it's so crowded carrying hot drinks so is very dangerous. They cannot cook English bacon (neither can Blu, god knows why), the crispy American stuff is better. Lunch edible but think cheap pub grub not good cuisine, a lot of things I'd expect like good ham or smoked salmon, prawns, herrings etc missing. Food is generally over cooked. Vibration is bad here too. So glad it wasn't in the room but they seem to have problems on the restaurant decks.


Tuscan Grill

Very nice mix of steaks and Italian food. Worth going. Very comfortable too, you aren't practically sitting with the couple next to you as in Blu or MSR.

Qsine

Not sure what it is, eclectic mixture of food, some nice some crap, no idea why the iPads as they add nothing like real ordering. They brought us a course we hadn't ordered and swore we had. Very poor. Would not go again.

Murano

Not sure why a French restaurant has an essentially Venetian name?

Excellent food and got them to stick to the wine on our package. By far best meal on ship, wish we'd gone there 3 times especially instead of Quine! Cheese selection so good.

Sushi on 5

Went for lunch one day in port and food and service so good went back again on the seaday even though it costs a lot. Chicken Gyozas to die for.


Bergen

It started raining as we docked and never really let up. Nice town, best seen on foot but in this weather best seen from the hop on/off bus. Tip. – we bought ticket in advance on the web, very efficient way and glad we did, several people turned off as not having right money, unpleasant to queue in the rain.

Did the Hansiatic and fishing museums, very good value with their shuttle bus included.

Celebrity absolutely no clue about speedy boarding when it's pouring with rain, just make you line up and get wet. At least there are umbrellas in the room though the wind was strong making them tough to hold. Very unpleasant experience. You need more boarding capacity Celebrity, and get some rain protection over the queue, hire a marquee or somethin for goodness sake, it's not rocket science.


Flam

Rather stuffed on the 7am train tour even though I booked well before sailing. Train ride is good, sit on right for best views as you can get out at the big waterfall on the left. Usually fewer people coming down as some walk or bike, so opportunities to switch seats. Nothing much else here so you need dry weather to make it a good port.

Geiranger

Strange timing here, we arrived before 9 so missed most of the fjord coming in darkness, and sailed late so missed most of it going out. I thought this was a fjord trip?

Captain did a 360 at the 7 sisters and suitor waterfalls about 8.15 which we luckily caught. Beautiful valley to sail down, shame most of it is done at night.

The tour to the Eagle road and mount Dalsinibba is brilliant, try and sit at the front of the bus as it goes round the hairpins. Cross your fingers for no low cloud at the top as the view 5000 ft down to the fjord is amazing.

Again little else to do locally, rib boats probably best.


Alesund

Not much to see here, have a walk round the shops and the Art Deco district. The lack of anything great to me means this port could be lost in favour of a daytime cruise down from Geiranger but then I guess Celebrity couldn't sell loads of tours,pics etc.....

Stavanger

Lovely town luckily seen on a sunny day. Old town is beautiful, several good museums close by the ship, plus shopping area, cathedral and small market. I see no need to rush off out of town and see views like pulpit rock where mount Delsinibba is far superior, but each to his own.

Very annoyed at the sail out which is very picturesque plus the last one of the cruise, but again they closed the forward bar, essentially the only bar with a view, for some stupid captains club function from 5-7pm. We all paid for the cruise and your facilities Celebrity, why screw us because we haven't been so many times, hey maybe we won't bother coming back again . Why don't they use the conference suite for these events?

Disembarking was very easy and smooth at Southampton
maynas’s Full Rating Summary
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Dining
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Cabin Review

AquaClass
Cabin A2 1145
Certainly worth being in Aqua class just for Blu breakfast and dinner, as the MSR is awful and the buffet only really good for lunch. Cabin a bit smaller than ones we've had before but it's cheaper. Wardrobe really too small but you can get more hangers if you ask but another time would bring some light wire ones. Bags fit well under beds.
Towels minimal, ask for double quantity. Robes good.
Bed was very comfortable.
Shower very good, especially the jets that wash you all the way down!
Only 3 power points ( do these ship designers live in the 21st century!).
Two are USA style, one European, none U.K. have they not yet seen universal sockets?
Balcony nice, comfy chairs and it has glass sides so you can recline and still see out.
Afternoon canapés a joke, who thinks cakes are canapés?
Apparently even the premier drinks package does not grant you minibar drinks. $4.50 for a coke! You can get them unopened from a bar for free and put them in the fridge. Not so beer or wine!
You get one bottle of champagne on a night you choose in Aqua class.
Room attendant Margrette very nice and helpful.
Penthouse Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Alesund
    Not much to see here, have a walk round the shops and the Art Deco district. The lack of anything great is me means this port could be lost in favour of a daytime cruise down from Geiranger but then I guess Celebrity couldn't sell loads of tours,pics etc.
    View All 204 Alesund Cruise Port Reviews
    View Cruise Critic's Alesund Cruise Port Review
  • Bergen
    It started raining as we docked and never really let up. Nice town, best seen on foot but in this weather best seen from the hop on/off bus. Tip. – we bought ticket in advance on the web, very efficient way and glad we did, several people turned off as not having right money , unpleasant in the rain.
    Did the Hansiatic and fishing museums, very good value with their shuttle bus included.
    Celebrity absolutely no clue about speedy boarding when it's pouring with rain, just make you line up and get wet. At least there are umbrellas in the room though the wind was strong making them tough to hold. Very unpleasant experience. You need more boarding capacity Celebrity, and get some rain protection over the queue, hire a marquee for goodness sake, it's not hard.
    View All 644 Bergen Cruise Port Reviews
    View Cruise Critic's Bergen Cruise Port Review
  • Mount Dalsnibba
    Strange timing here, we arrived before 9 so missed most of the fjord coming in and sailed late so missed most of it going out. I thought this was a fjord trip?
    Captain did a 360 at the 7 sisters and suitor waterfalls about 8.15 which we luckily caught. Beautiful valley to sail down, shame most of it is done at night.
    The tour to the Eagle road and mount Dalsinibba is brilliant (and much cheaper than the Celebrity version) try and sit at the front of the bus as it goes round the hairpins. Cross your fingers for no low cloud at the top as the view 5000 ft down is amazing.
    Again little else to do locally, rib boats probably best.
    View All 67 Mount Dalsnibba Reviews
  • Southampton
    Just boarded and disembarked. Prcesses all smooth.
    View All 974 Southampton Cruise Port Reviews
    View Cruise Critic's Southampton Cruise Port Review
  • Stavanger
    Lovely town luckily seem on a sunny day. Old town is beautiful, several good museums close by the ship, plus shopping area, cathedral and small market. I see no need to rush off out of town and see views like pulpit rock where mount Delsinibba is far superior, but each to his own.
    Very annoyed at the sail out which is very picturesque plus the last one when they closed the forward bar, essentially the only bar with a view, for some stupid captains club function from 5-7pm. We all paid for the cruise Celebrity, why screw us because we haven't been so many times, hey maybe we won't bother coming back again .
    View All 277 Stavanger Cruise Port Reviews
    View Cruise Critic's Stavanger Cruise Port Review