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For my 30th cruise I chose to try MSC for the status match to see what they offered. PROS: Captain Marco was 5 stars, best captain ever! He kept us safe and informed throughout our cruise to stay away from Hurricane Irma and was very personable and visable throughout the entire cruise Entertainment was top notch, Las Vegas headliner type quality. excellent singers and dancers and performers. No comedians onboard due to the multi languages spoken by guest. Cleanliness Ship was very clean and well maintained, cabin was always very clean. Embarkation was very fast and smooth, basically was on the ship in a couple minutes.. Drink coupon books A very good value 18 drinks for $89 was a great buy Mealtime dining option included with our book and was very nice. Had wine, beer and water and soft drinks during meals. CONS: horrible WIFI super slow, even before it was opened to all guests, kept bumping us off, spinning dial for everythig, apps didnt work, so so slow!!! the Surfer package has a cap of 800MP which can be used up in a day. You cannot purchase unlimited wifi onboard, its not an option.. Buffet: never found a seat all week, tried various times and meals and it was super crowded and noisy and never found a place to sit... some of the food looked tasty but you'd have to eat it standing up outside, not enough tables and bad layout for trying to pass thru to get from one end to the other Bar service: no bar service for shows or by the pool unless you go find a bar and wait in line. I don't want to get up and go find a bar everytime I need a drink Pools: garden pool for adults looked nice but they have smoking back there, no thank you! Towels have to be taken from your room and to the pool and brought back to your room. the main pool is super crowded and lots of kids and its over 5 feet deep so you have to to hang on the edge there is a lifeguard to keep kids in line No shade and rarely any music or activities by the pool like on other ships.. Specialty Dining: EATALY Steakhouse awful atmosphere with plastic chairs, paper placements, bad service, had to find a water pitcher on the counter to refill my water glass myself, bread arrived inside a paper bag, bright lighting. Food subpar GALAXY Disco Restaurant, nice view, weird menu, not much selection. scallop appetizer had 2 scallops, small steak, not many options. MAIN DINING ROOM we ate most every meal breakfast lunch and dinner in the dining room. Something was always delivered prepared wrong, wrong item, salad without dressing, not as describled (antipasto salad had meat and cheese on the plate, no salad) ketchup packets instead of bottles looked tacky on the table. this was consistent with every meal...Dining service has a lot of work to catch up to other cruise lines CABIN 13146 I booked a Bella Balcony and MSC upgraded me to a Fantastica Balcony. The agent said it was a better location and cabin..The cabin had no place to sit, no sofa or chair.. Only a bed and small dressing table. Smallest balcony I have ever seen. It was kept very clean and tidy. Website: very bad, not user friendly at all. They need to upgrade the site.

Hoping for the best but came up short

MSC Divina Cruise Review by CruzanKris

5 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: Caribbean
  • Cabin Type: Fantastica Balcony Stateroom
For my 30th cruise I chose to try MSC for the status match to see what they offered.

PROS:

Captain Marco was 5 stars, best captain ever! He kept us safe and informed throughout our cruise to stay away from Hurricane Irma and was very personable and visable throughout the entire cruise

Entertainment was top notch, Las Vegas headliner type quality. excellent singers and dancers and performers. No comedians onboard due to the multi languages spoken by guest.

Cleanliness Ship was very clean and well maintained, cabin was always very clean.

Embarkation was very fast and smooth, basically was on the ship in a couple minutes..

Drink coupon books A very good value 18 drinks for $89 was a great buy

Mealtime dining option included with our book and was very nice. Had wine, beer and water and soft drinks during meals.

CONS:

horrible WIFI super slow, even before it was opened to all guests, kept bumping us off, spinning dial for everythig, apps didnt work, so so slow!!! the Surfer package has a cap of 800MP which can be used up in a day. You cannot purchase unlimited wifi onboard, its not an option..

Buffet: never found a seat all week, tried various times and meals and it was super crowded and noisy and never found a place to sit... some of the food looked tasty but you'd have to eat it standing up outside, not enough tables and bad layout for trying to pass thru to get from one end to the other

Bar service: no bar service for shows or by the pool unless you go find a bar and wait in line. I don't want to get up and go find a bar everytime I need a drink

Pools: garden pool for adults looked nice but they have smoking back there, no thank you! Towels have to be taken from your room and to the pool and brought back to your room. the main pool is super crowded and lots of kids and its over 5 feet deep so you have to to hang on the edge there is a lifeguard to keep kids in line No shade and rarely any music or activities by the pool like on other ships..

Specialty Dining: EATALY Steakhouse awful atmosphere with plastic chairs, paper placements, bad service, had to find a water pitcher on the counter to refill my water glass myself, bread arrived inside a paper bag, bright lighting. Food subpar

GALAXY Disco Restaurant, nice view, weird menu, not much selection. scallop appetizer had 2 scallops, small steak, not many options.

MAIN DINING ROOM we ate most every meal breakfast lunch and dinner in the dining room. Something was always delivered prepared wrong, wrong item, salad without dressing, not as describled (antipasto salad had meat and cheese on the plate, no salad) ketchup packets instead of bottles looked tacky on the table. this was consistent with every meal...Dining service has a lot of work to catch up to other cruise lines

CABIN 13146 I booked a Bella Balcony and MSC upgraded me to a Fantastica Balcony. The agent said it was a better location and cabin..The cabin had no place to sit, no sofa or chair.. Only a bed and small dressing table. Smallest balcony I have ever seen. It was kept very clean and tidy.

Website: very bad, not user friendly at all. They need to upgrade the site.
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Cabin Review

Fantastica Balcony Stateroom
Cabin B2 13146
This balcony was the smallest balcony ever... No sofa or a chair to sit on. I originally booked a Bella Balcony B1 and MSC upgraded me to a Fantastica Balcony B2 That row of cabins near our cabin were all very small. Our cabin attendant confirmed that most others have sofas or chairs, just not our row of balconys... Super disappointed in this balcony and if you get it you should switch!
Cupido Deck Inside Cabins, Balcony Cabins