The Celebrity Cruise line did a fabulous job organizing all the events that took place from the airport in Quito, excursions around Quito, hotel arrangements at the JW Marriott, transportation to the Hotel and transportation to Baltra. Organization was top notch and guides were well spoken and helpful. The cruise ship was kept tidy with the assistance of excellent cabin stewards that cleaned our rooms after every excursion and worked relentlessly. The ship dining room and most facilities were well maintained. Our upgraded cabin was not as well kept as I would have liked to see, given the extreme expense of having a suite. I realize the cruise line must utilize all the cabins to make money, but areas where tiles are chipped and toilet seats appear melted are not what I expect when traveling at such a "huge" expense. My sons" "standard" cabin appeared to be more up dated and refurbished. The beds are also not of the caliber I would expect at this price point. Again, I am grateful that the stewards and various other deckhands worked seamlessly to provide updated and clean conditions in the common areas of the ship.
The service was stellar and the Naturalists seemed very excited about the tours they were leading and provided excellent information regarding conservation practices in the Galapagos.The Cruise Director worked to keep the cruisers engaged. The pre- cruise package/tour and cruise around the islands and excursions were all excellent, just a bit disappointed with the overall quality of our cabin accommodations for the price point.
I commend the staff and the Zodiac operators for making safety a priority and that comes down from the Captain as well as Celebrity.
See above, the beds were not comfortably supportive, linens were good, room, linens, and bathroom was kept clean, but cabin particularly the bathroom was in need of some refurbishment. The steward kept our room in tip top shape, but again the wear, lack of comfort, and some obvious upkeep was needed in the bathroom. Grout in shower not great and the toilet seat appeared melted .... all of these things do not bode well in light of such exorbitant costs for this particular suite.( We paid an extra $8,000 for that cabin)
Also if you are sharing this cabin with a 3rd person be aware that storage isn't very available- I advise to pack light for this trip with travel lite clothing that can easily be laundered after excursions and dry quickly.