Excellent customer service. Kudos to RCI: Enchantment of the Seas Cruise Review by Anubhavi
Overall Member Rating
Excellent customer service. Kudos to RCI
Throughout the ship, all the crew members had excellent customer service. I work in a customer service job and I should say, RCI has the best customer service.
Dining; We had breakfast and lunch at windjammer and dinner at the Main dining room. In both the dining rooms, they had great choice. In Windjammer, I never saw a tray half full. They were refilled instantly. Didn't have to wait for an item.
Breakfast: There was a station where eggs were made anyway you like it. They had Indian, British BF(baked beans, sausage, etc), asian: Fried rice, and all American breakfast items.
there was fresh orange juice station for a cost if you don't have a beverage More package.
Lunch: There was American, Mexican, Mediterranean, Greek, Asian, Indian cuisine, etc.
Dinner at main dining: Like other reviewers said, if I didn't like an entree, I ordered another. The waiters said that I could order something different if I didn't like what I ordered.
We enjoyed the entertainment my the Cruise Director. Meet the crew, flag parade was fantastic, 70's and 80's music trivia was very entertaining.
Ground transportation: I arranged the shuttle to the airport on-board the ship which was a rip off. It is $18.00 per person and the service was not worth the price. I was told the bags will be transported to the bus and that was not the case. I had to drag the bags all over looking for the bus. There were no instructions on where to get the bus. I saw the sign for Pre-arranged transportation and that was not the correct location. This was one of the 2 complaints/disappointments I had.
The other disappointment was the muster drill. This was a joke. They had grouped about 30 passengers into different sections and had a crew member demo the drill. People standing in the back could not see a thing. We heard but couldn't follow what was being said. I prayed that I wont be in a situation where I have to use the life jacket.
If you like to shop, you do get good bargains on perfume and skin products. Most Estee Lauder products were less than I normally pay at a major department store or on line.
I waited till the last day thinking items go on clearance sale. Not true. So if you see something you like and the price is right, buy it day one as you will get a good pick.
I bought the beverage package and it was well worth it. I bought it before the cruise, when RCI had a sale. i paid $18/day. Well worth it. If you want non alcoholic cocktails, get it at the bar in the pool deck. In other locations, they don't make good mojitos and pina coladas.
Check in and check out didn't take long. I was at the prot around 11 am and didn't have to wait long to complete the check in process. The luggage was brought to the room around 1:30 pm. The big carry on I packed wasn't necessary. The next time, I will just walk in with my crossbody. Less
Cabin review: F3042 Large Ocean View Stateroom
The room size was adequate. The mattress was comfortable, there was a sofa and a small coffee table, the vanity had a lot of storage, had a big closet and more than enough hangers (there were about 25 - 30 hangers), Housekeeping service was excellent. I stay in hotels almost every week. They don't change sheets and clean twice a day. But on this ship, they changed sheets, cleaned the room. changed towels, etc. The bed had different look in am and pm. Bathroom amenities were good as well. Although I used my own shampoo. Reviews said. we need to take soaps. RCI provides soap and shampoo. There was an outlet in BR and one in the main room. I had taken an adapter that had 3 outlets that was sufficient to charge 3 iphones and an iPad without any difficulty. There was a safe which locks and unlocks with the credit card. Bathroom size was adequate for us. My husband is 6 feet and 200 lbs and he didn't complain about the size of the shower room.Read All Large Ocean View Stateroom (F) Reviews >>
Port and Shore Excursions
Read Cruise Critic’s Enchantment of the Seas Review >>
About what you would expect
What's on the outside doesn't ...
Fantastic as always!!
What's on the outside doesn't ...
Love Royal Caribbean
Royal Caribbean handled inclem...