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Wife and I have Cruised on more than 10 different ships, including a previous Princess Alaska Cruise on the "Coral Princess". Long wait for suite confirmation, room not assigned until 3 days before sailing date...... Embarkation process very smooth and surprisingly quick. Old Ship with worn out/damaged furniture in stateroom. Cushions on couch were completely worn out and did not have any "cushion support" remaining. They also sit directly on the metal parts of the fold out bed and were very uncomfortable. Second suite chair had split and tear in the leather right in the front of the chair. Suite was stuffy and warm. Steward did have ship maintenance respond to check out the AC system and left a note stating they fixed it but I'm not sure they did very much. It wasn't until we reached the Alaska passage area for the room to cool down as the outside temperatures dropped into the 50's. Our Steward, "Marvin" was awesome and helped make this cruise a bit more pleasant. Cruise was not designed for the passenger to enjoy but for the passenger to spend more money once on board the ship. Constant barrage of pressure to buy additional items or products once onboard. We have never been made to feel as if the only purpose of this cruise was to spend additional monies on the ship instead of enjoying the cruise for itself. Food, in the dining room, was mediocre at best. It was rare for us to experience better foods on the Buffet than in the dining room. "Awake Show" host's were silly and not entertaining at all. Female part of the duo was just a giggly sidekick and did not contribute much to the entertainment value. Entertainment was not actually entertaining for the most part. Magic Show needs work. We booked Excursions at each stop but found that they were overpriced for the service received. Fellow passengers stated they were very pleased with Private Excursions they bought off the ship at about half the prices we paid for "Princess Excursions". "Nan" was awesome at customer services. She helped us obtain luggage transportation after our return United Airlines flight was cancelled due to Hurricane Harvey damage at Houston, TX Airport. First person we talked to was adamant there was nothing they could do but Nan went above and beyond and got it done. Disembarkation was very smooth and there were no long lines as experienced with other Cruises and Customs. If you chose this ship for an Alaska Inside Passage Tour, we hope you have better food, entertainment, and total services than we experienced.

Disappointing Cruise

Ruby Princess Cruise Review by BigMikeFL

17 people found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Alaska
  • Cabin Type: Mini-Suite with Balcony
Wife and I have Cruised on more than 10 different ships, including a previous Princess Alaska Cruise on the "Coral Princess".

Long wait for suite confirmation, room not assigned until 3 days before sailing date......

Embarkation process very smooth and surprisingly quick.

Old Ship with worn out/damaged furniture in stateroom. Cushions on couch were completely worn out and did not have any "cushion support" remaining. They also sit directly on the metal parts of the fold out bed and were very uncomfortable. Second suite chair had split and tear in the leather right in the front of the chair.

Suite was stuffy and warm. Steward did have ship maintenance respond to check out the AC system and left a note stating they fixed it but I'm not sure they did very much. It wasn't until we reached the Alaska passage area for the room to cool down as the outside temperatures dropped into the 50's.

Our Steward, "Marvin" was awesome and helped make this cruise a bit more pleasant.

Cruise was not designed for the passenger to enjoy but for the passenger to spend more money once on board the ship. Constant barrage of pressure to buy additional items or products once onboard. We have never been made to feel as if the only purpose of this cruise was to spend additional monies on the ship instead of enjoying the cruise for itself.

Food, in the dining room, was mediocre at best. It was rare for us to experience better foods on the Buffet than in the dining room.

"Awake Show" host's were silly and not entertaining at all. Female part of the duo was just a giggly sidekick and did not contribute much to the entertainment value.

Entertainment was not actually entertaining for the most part. Magic Show needs work.

We booked Excursions at each stop but found that they were overpriced for the service received. Fellow passengers stated they were very pleased with Private Excursions they bought off the ship at about half the prices we paid for "Princess Excursions".

"Nan" was awesome at customer services. She helped us obtain luggage transportation after our return United Airlines flight was cancelled due to Hurricane Harvey damage at Houston, TX Airport. First person we talked to was adamant there was nothing they could do but Nan went above and beyond and got it done.

Disembarkation was very smooth and there were no long lines as experienced with other Cruises and Customs.

If you chose this ship for an Alaska Inside Passage Tour, we hope you have better food, entertainment, and total services than we experienced.
BigMikeFL’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience

Cabin Review

Mini-Suite with Balcony
Cabin ME D216
Old Ship with worn out/damaged furniture in stateroom. Cushions on couch were completely worn out and did not have any "cushion support" remaining. Cushions sit directly on the metal parts of the fold out bed and were very uncomfortable. Second suite chair had split and tear in the leather right in the front of the chair.

Suite was stuffy and warm. Steward did have ship maintenance respond to check out the AC system and left a note stating they fixed it but I'm not sure they did very much. It wasn't until we reached the Alaska passage area for the room to cool down as the outside temperatures dropped into the 50's.
Dolphin Deck Inside Cabins, Balcony Cabins, Suite Cabins