We choose this cruise for a family cruise with my children, 19 and 21 and my husbands dad of 80. Our first problem was on getting to the cabin we were sharing with my father in law it was only set for 2 people, 2 beds made and 2 towels. On reporting this we were told it would be done by 6PM. We returned at this time to find the cabin the same. My father in law would normally sleep in the day but even though we had been up since 2am had been unable to due to the cabin not being made up.

The pool by the restaurant was filthy and not usable on the first day and on walking into the restaurant to eat the first staff member was looking at there mobile phone. I reported all this to customer service and was made to feel uncomfortable, they said they would come back to me but never did. The cabin was made up, the pool was then kept clean and I did not see any other staff using there phone. The last problem was I only use soya milk but for the last 2 breakfast times I was just told they had run out. I again reported this and they said they would note it down. I never received any acknowledgement about my complaint and just told it was logged. After a month of returning I just received a letter saying sorry. I felt really let down and due to the customer service of not caring this was our worst cruise after MSC, p&o and Ocean village.