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Silver Cloud Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
133 Reviews

This ship should not have been sailing

Silver Cloud Cruise Review by DianneES

5 people found this helpful
Trip Details
  • Sail Date: Aug 2017
  • Destination: the Baltic Sea

We had been on a previous silversea cruise to alaska and when we and our friends decided to do another cruise, we chose the baltic because none of us had ever been to that area of europe.

While we felt that the food and service in the restaurant was extremely good (kudos to jose our server) and our veranda cabin (#733) was kept relatively tidy by the appropriate staff, our friends found many things lacking in their cabin (#730). they had no air conditioning for two days. while several attempts were made to fix it, finally it was determined that a new thermostat was needed. once this was replaced, the a/c worked fine. considering that i have since read several other comments regarding climate control in the cabins, it is rather disappointing to see that this was not repaired immediately when problems were seen. this was the last voyage in the baltic for silver cloud before being renovated for arctic and antarctic service, and it was apparent that the silversea italian management was trying to eke out every last euro out of their clients for this ship. our traveling companions even noted that the ventilation grill at the bottom of the cabin door was coated in a thick layer of dust (i did not want to look at mine to see if it was the same). my friend and i both came down with allergic reactions probably due to the dust. this is unacceptable.

A number of the port destinations were less than interesting. of course, i take part of the blame for this because i did not actually research the ports, feeling (after our alaska experience) that we could trust silversea to give us the very best in shore excursions. while our guide in tallin,, estonia, was very funny (she should do stand up comedy), the town was not all that interesting. i was sick during the helsinki tour and after the first stop stayed in the bus only visiting the last stop, the rock church, which was a big waste of time. if i would have known that the ship docked at proximity to the city, we would have taken a walk around the city itself (but then silversea did not provide that information as an alternative). i did not visit mariham as i was too sick with my allergic cold but my husband did and said that it was extremely boring. visibly was pretty. gdansk was great and we also like sassnitz for the canopy walk and a visit of the seaside vacation town. needless to say, st. Petersburg was the star of the voyage.

I also enjoyed the guest lecturer's talks about the areas we were going to visit. silversea might be a bit staid vis a vis other entertainment -- i must admit that i was not interested in the shows on offer so can't really comment on that.

I also need to point out that we booked a very expensive disembarkation van for ourselves and our friends. it cost over $200 and was not on time. we waited for 15 minutes before we were told the driver would be late. he explained why when he got there 30 minutes later but, knowing the information, silversea should have provided an alternative. instead we were told on board ship before booking our arrangements that taxis were few and far between at copenhagen which is why we booked our private transportation through the ship. we waited probably as long as we may have had to wait for a taxi and paid much more. and incidentally there were taxis at the end of the terminal. if we hadn't already paid (and figured that it would be almost impossible to get a refund) we would have taken the taxis instead.

While i won't completely quit using silversea to cruise, i certainly will take care as to how old the ship is and find out more about whether ships are going to be pulled from service in the near future. i should not have to do this -- one should be able to depend on a line such as silversea.

DianneES's Full Rating Summary
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Cabin Review

Cabin DV 733

Cabin was a bit small (we had a Medallion cabin on our Alaska voyage) but was adequate for our needs. Our cabin A/C did work (unlike our friends n #730).

Port & Shore Excursion Reviews

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