Though we are seasoned ocean cruisers, this was our first river cruise.
We'll start with the documentation pack, which arrived in the post a few weeks before the cruise. We were most impressed with the elegant presentation, and with the very comprehensive and well-organised information supplied. We were delighted by the river map, and later, on the ship, by the Douro guidebook, which was specifically tuned to all the places we visited.
We were warmly and efficiently met at the airport by the cruise director, and transferred to the ship, where the captain greeted us at the gangplank. This was such a nice touch, and indeed Captain Afonso -- a most pleasant gentleman -- was often to be seen around the ship, doing everything from mingling with the passengers to helping with the mooring ropes, quite apart from his superb skills at the wheel. On the first night we had a short cruise under the Porto bridges as the sun went down. Emerald didn't have to give us that outing, but it was a lovely surprise.