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Chose this cruise due to price and location. Had a Jr. Balcony Suite. This room had a very poor.. There was a refrigerator in the middle of the closet, thus no room to hang clothes unless they were to lean against the frig. The safe was on the floor had to get down on a knee to use. Then if following the instructions that were with the safe was not the way I was showed how to use the safe. Maybe saw the cabin steward twice the whole week and it was at least day 3 before even knew if room steward was male or female! Had sign in room if left towel hanging then would not change, but changed every time. The trash cans were the ones with step on lids, what a pain. The toilet paper holder was a reach for even me a tall person, the the end of the roll is looped inside the roller!. The front desk could never really answer any questions! The food variety was a little to be desired! The fact that you had to pay to get a hamburger was astonishing and no ice cream outside restaurant without paying. The activities were a joke, no prizes, except you got to keep your answer sheet! We only saw the cruise director when she introduced the shows! They would leave a polish on the hand rails so after you came down the stairs your hands would be black! The way they did the white drink package was totally a mystery as to why it worked the way it did. For every time you ordered a drink they had to scan the card even if you were still in the same location. The excursions were good you just never knew how long they were going to last, The disembarkation was a real joke as you did not know what time you were to depart and when they made an announcement you could not hear ir even setting in a lounge!

Bad Cruise to Cuba

Celestyal Crystal Cruise Review by dudel68

31 people found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Cuba
Chose this cruise due to price and location. Had a Jr. Balcony Suite. This room had a very poor.. There was a refrigerator in the middle of the closet, thus no room to hang clothes unless they were to lean against the frig. The safe was on the floor had to get down on a knee to use. Then if following the instructions that were with the safe was not the way I was showed how to use the safe. Maybe saw the cabin steward twice the whole week and it was at least day 3 before even knew if room steward was male or female! Had sign in room if left towel hanging then would not change, but changed every time. The trash cans were the ones with step on lids, what a pain. The toilet paper holder was a reach for even me a tall person, the the end of the roll is looped inside the roller!. The front desk could never really answer any questions! The food variety was a little to be desired! The fact that you had to pay to get a hamburger was astonishing and no ice cream outside restaurant without paying. The activities were a joke, no prizes, except you got to keep your answer sheet! We only saw the cruise director when she introduced the shows! They would leave a polish on the hand rails so after you came down the stairs your hands would be black! The way they did the white drink package was totally a mystery as to why it worked the way it did. For every time you ordered a drink they had to scan the card even if you were still in the same location. The excursions were good you just never knew how long they were going to last, The disembarkation was a real joke as you did not know what time you were to depart and when they made an announcement you could not hear ir even setting in a lounge!
Celestyal Cruises 1, Passenger Services @Celestyal Cruises has responded
Thank you for your constructive comments. All remarks have already been forwarded to the appropriate department. We are sorry that we don't meet your expectations.We would be happy to discuss this issue further. You may contact our customer service department at info@celestyalcruises.gr
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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