A great experience inside the ship, with excellent service on board, was completely ruined by the Shore Excursions that we took with Royal Caribbean. It is important to mention that this was our honeymoon trip. They tell you to take the excursions with Royal because they are the most professional, the most safe, basically the best, but that is far from the truth. In Labadee, during our snorkeling excursion, my wife was hit by a KAYAK in the head by the guy that was suppose to be taking care of us. He did not even try to help her or to bring her up to the Kayak until she recover her senses, he just asked if she was Ok and run away. I had to swim back and help her. It was one of the worst experiences ever, she was stunned for two days. We had another excursion planned for Cozumel but after that awful experience we didn't want to do it. However, the Shore Excursions manager contacted us (she was very professional and kind) and assure us that we will not have any problems in Cozumel and convince us to take the excursion. We gave them the benefit of the doubt and took the "Secret River" excursion in Playa del Carmen (40 min ride to get there), everything was great until we had to come back to the Playa del Carmen beach to have some time there and then to take the ferry back to Cozumel, when they forgot about our group (11 people) and leave with the other 9 buses to the beach. Our bus tried to catch up to the other 9 but he couldn't, so he left us in a random area and asked if we knew how to get to the port. We managed to get to the port and tried to find someone of Royal Caribbean for help. No one was there. We found the tour guide hours later by luck and when we confronted her about leaving us alone with no information, she even started to get violent with us. Our honeymoon was supposed to be unforgettable for the good times and not by this awful situations.
My wife got hit in the head by a Kayak. The person driving the Kayak was supposed to be taking care of us. He did not even offered to help her, just asked if she was ok and run away. She was stunned for 2 day. Worst experience ever.View All 46 Snorkeling Reviews
The river and cavern was awesome but when we had to go back to the beach for some time there and to take the ferry back to Cozumel, the tour guide forgot about our group (11 people) and leave with the other 9 buses. Our driver tried to catch up with them but he didn't. He left us in a random area and not even explained us how to get to the port. We managed to get to the port and tried to find someone from Royal for help but no one was there. We found the tour guide house later and when we confront her about leaving us with no information alone she even started to get violent.View All 158 Amazing River & Cavern Explore Reviews