We have been on several cruises with Carnival, our first in 1995. We booked the Legend primarily because others we knew were taking this Alaskan cruise. We have sailed Royal and Carnival in the past. Overall the cruise was average or just below. Dinner service was fair at best. The service was slow, the food was just ok. In past cruises the staff was good at remembering things like who wanted coffee after dinner. Every night we had to remind them to bring coffee. The last night the food was just barely warm. One group in our area brought their 2 year old who screamed 6 of the seven nights. The mother just watched and laughed, this is not Carnivals fault but it makes for a less than enjoyable dinner. Staff should have asked them to step out, but maybe their policy is to just ignore it. But that type of thing just adds to a less than positive cruise experience.

The lack of cleanliness surprised me. People who had ordered room service the previous night or for breakfast would leave the trays outside the room. The trays with old cold food would then sit in the hallway all day. You think someone would monitor the hallways for things like that and pick them up. Our room balcony had rust and peeling paint and dirty railing. The ship needed some good cleaning and a coat of paint.

In the past staff would always clean your room in the morning and then turn down the bed at night. You now have to ask specifically for them to clean and arrange the room if you want it done morning and night. The price of a cruise has not gone down but the service has. Read more