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Our cruise, started August 11, 2017, featuring the Military Tattoo excursion in Edinburgh, Scotland. The show was great... second to none! Celebrity's inability to handle the tender service for 1,300 passengers returning from the event at ~11 PM was a complete DISASTER! It rained heavily that evening. Notwithstanding the rain, there still would have been a serious problem getting the passengers back to the ship; read on. Celebrity only had 6 tenders to handle 1,300+ passengers all returning from 11 pm to 11:30 pm. Each tender can only handle ~100 passengers per trip. It was a cold rainy night. Passengers had to wait in the rain for periods of 2.5 to 4 hours to get on the tender back to the ship. This was related purely to the insufficient number of tender vessels provided by Celebrity. No arrangement was made in advance for commercial tenders to handle this high capacity of returning passengers. The Captain advised that the full cycle time to get to and from the ship was 75 minutes. Just do the math, and one can determine that this was a plan destined to fail whether it rained or not. Certainly the ship's senior leadership could have determined this as they possessed all of the relevant facts. The majority of the attending passengers were senior citizens who were severely inconvenienced and suffered unbearable conditions waiting for the tenders. Celebrity should have either limited the number of excursion attendees, cancelled the event, or provided greater tender capacity. They knew the numbers, but failed to perform. I guess the high profit margin related to holding this event was far more important to Celebrity than passenger comfort and convenience. This failure was of such epic proportions that it unfortunately colored our view of Celebrity as a whole. Based upon the colossal failure to perform, we strongly recommend that all other passengers avoid cruising on Celebrity if they wish to attend the Edinburgh Military Tattoo event as part of their British Isles cruise. The onboard services were fine, food and service were very good, and entertainment was excellent. Our cabin steward fully satisfied our needs, and provided us with a good home away from home.

The Excursion From Hell... Failure to Provided Sufficient Tender Service

Celebrity Silhouette Cruise Review by larryis1

9 people found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Baltic Sea
  • Cabin Type: Deluxe Veranda
Our cruise, started August 11, 2017, featuring the Military Tattoo excursion in Edinburgh, Scotland. The show was great... second to none! Celebrity's inability to handle the tender service for 1,300 passengers returning from the event at ~11 PM was a complete DISASTER!

It rained heavily that evening. Notwithstanding the rain, there still would have been a serious problem getting the passengers back to the ship; read on.

Celebrity only had 6 tenders to handle 1,300+ passengers all returning from 11 pm to 11:30 pm. Each tender can only handle ~100 passengers per trip. It was a cold rainy night. Passengers had to wait in the rain for periods of 2.5 to 4 hours to get on the tender back to the ship. This was related purely to the insufficient number of tender vessels provided by Celebrity. No arrangement was made in advance for commercial tenders to handle this high capacity of returning passengers. The Captain advised that the full cycle time to get to and from the ship was 75 minutes. Just do the math, and one can determine that this was a plan destined to fail whether it rained or not. Certainly the ship's senior leadership could have determined this as they possessed all of the relevant facts.

The majority of the attending passengers were senior citizens who were severely inconvenienced and suffered unbearable conditions waiting for the tenders.

Celebrity should have either limited the number of excursion attendees, cancelled the event, or provided greater tender capacity. They knew the numbers, but failed to perform. I guess the high profit margin related to holding this event was far more important to Celebrity than passenger comfort and convenience.

This failure was of such epic proportions that it unfortunately colored our view of Celebrity as a whole. Based upon the colossal failure to perform, we strongly recommend that all other passengers avoid cruising on Celebrity if they wish to attend the Edinburgh Military Tattoo event as part of their British Isles cruise.

The onboard services were fine, food and service were very good, and entertainment was excellent. Our cabin steward fully satisfied our needs, and provided us with a good home away from home.
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Cabin Review

Deluxe Veranda
Cabin 1B 9161
Cabin and accomodations were excellent and our Cabin Steward Bonnefacio did a wonderful job.
Panorama Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews