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What others should know before traveling on Royal Caribbean - Harmony of the Seas (we traveled on 8/12/17 cruise): 1. Ship - ship is beautiful, boardwalk area, central park concepts are amazing! 2. Cabins - We had 2 cabins (1) 10-721 balcony faces the boardwalk. If you're a light sleeper like I am, i don't recommend these cabins (which we were never told!) music from night show noise plays through midnight then starts up again every morning around 8:30 AM. other than this issue the room has plenty of storage space and bathroom was roomy considering standard room size(2) 11-427 2nd cabin was inside cabin was also roomy but with less storage (??). 3. Dining - This to me is the MOST important aspect of our cruises and we found the food to be mediocre. We had breakfast in main dining room (served up to 10am) no omelette or egg stations, only 1 pancake station; breakfast buffet at Windjammer's typically was slammed & under staffed. Staff couldn't keep up with amount of people. But this was only place serving a "hot" breakfast buffet - then we found only ONE fried egg station for entire restaurant, bagels were stale lox was not fresh. Dinner we had to return main entrees to kitchen as food not prepared or didn't taste good. one night my husband returned 3 entrees! Our waiter was AMAZING very patient and polite - but kitchen was not his fault and we gave him extra tip for his kindness! If you're booking specialty restaurant book prior as reservations book up quickly. By midweek we couldn't be accommodated... 4. Entertainment - Book online once you're booked as shows sellout. We weren't able to book the comedy show and walked up once show started and were screamed at by someone telling us we couldn't walk in - very rude! 5. Service - i felt staff was UNDER staffed for amount of people on ship and their general customer service poor (except for our waiter and room steward). Drinks with alcohol were all measured no deviation. We bought drink package and my husband's card was not working correctly but the waiters still charged drinks instead of telling us we had to stand in guest service long lines 4 different times for them to correct our bill and card! 6. Ports/Excursions - Nassau we didn't get off ship as shipped docked at 7:30 AM and left at 2:30 PM! for such short time to us it wasn't worth the hassle! St. Thomas we did catamaran excursion to st. john and that was really nice. St. Kitts we drove to a local beach but food was crazy expensive! Overall I don't recommend this ship if you're expecting good food for the amount of money paid. The evening shows were good but not worth what we paid...We sailed NCL Getaway and Epic and find the food quality to be MUCH better and friendlier service! The shows on NCL are not as great but I rather a more pleasant experience with food and service over an one hour show...

Poor Food, Poor Customer Service

Harmony of the Seas Cruise Review by mojo4267

8 people found this helpful
Trip Details
What others should know before traveling on Royal Caribbean - Harmony of the Seas (we traveled on 8/12/17 cruise):

1. Ship - ship is beautiful, boardwalk area, central park concepts are amazing!

2. Cabins - We had 2 cabins (1) 10-721 balcony faces the boardwalk. If you're a light sleeper like I am, i don't recommend these cabins (which we were never told!) music from night show noise plays through midnight then starts up again every morning around 8:30 AM. other than this issue the room has plenty of storage space and bathroom was roomy considering standard room size(2) 11-427 2nd cabin was inside cabin was also roomy but with less storage (??).

3. Dining - This to me is the MOST important aspect of our cruises and we found the food to be mediocre. We had breakfast in main dining room (served up to 10am) no omelette or egg stations, only 1 pancake station; breakfast buffet at Windjammer's typically was slammed & under staffed. Staff couldn't keep up with amount of people. But this was only place serving a "hot" breakfast buffet - then we found only ONE fried egg station for entire restaurant, bagels were stale lox was not fresh. Dinner we had to return main entrees to kitchen as food not prepared or didn't taste good. one night my husband returned 3 entrees! Our waiter was AMAZING very patient and polite - but kitchen was not his fault and we gave him extra tip for his kindness! If you're booking specialty restaurant book prior as reservations book up quickly. By midweek we couldn't be accommodated...

4. Entertainment - Book online once you're booked as shows sellout. We weren't able to book the comedy show and walked up once show started and were screamed at by someone telling us we couldn't walk in - very rude!

5. Service - i felt staff was UNDER staffed for amount of people on ship and their general customer service poor (except for our waiter and room steward). Drinks with alcohol were all measured no deviation. We bought drink package and my husband's card was not working correctly but the waiters still charged drinks instead of telling us we had to stand in guest service long lines 4 different times for them to correct our bill and card!

6. Ports/Excursions - Nassau we didn't get off ship as shipped docked at 7:30 AM and left at 2:30 PM! for such short time to us it wasn't worth the hassle! St. Thomas we did catamaran excursion to st. john and that was really nice. St. Kitts we drove to a local beach but food was crazy expensive!

Overall I don't recommend this ship if you're expecting good food for the amount of money paid. The evening shows were good but not worth what we paid...We sailed NCL Getaway and Epic and find the food quality to be MUCH better and friendlier service! The shows on NCL are not as great but I rather a more pleasant experience with food and service over an one hour show...
mojo4267’s Full Rating Summary
Enrichment Activities
Value For Money
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Dining
Public Rooms
Entertainment
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Cabin Review

Cabin 10-721
Cabin was nice and roomy but not good if you're a light sleeper! Noise from boardwalk every night to about 12:30 PM and music starts up again at 8:30 AM!
  Harmony of the Seas Deck Plans

Port & Shore Excursion Reviews