This was our first cruise so we have little to compare it with although we'd already seen some of the negative reviews posted. We went with an open mind and not necessarily expecting the best.
The ship itself is gorgeous with wonderful facilities many of which (from looking at other ships and reading reviews) must be world class at the moment.
We had a duplex cabin, with hot tub, and was as such on the Aurea experience. This meant we had an all inclusive drinks package, my choice dining and access to the spa (as well as other bits and pieces).
Really an excellent cabin and for a first cruise I think we were spoiled. Two spacious floor and bathrooms with a hot tub on the balcony. Clearly at the start stewards didn't know how to manage the hot tub (when to fill, when to empty) but our Steward miraculously emptied, cleaned and filled ours most days without us being aware.
The Steward was always out and about (or available with a call to reception). He dealt with the numerous questions/requests we posed to him efficiently and quickly.
This particular cabin had a large bed/twin beds upstairs with bathroom and then a double bed settee and further bathroom downstairs. It also had a separate seating/dining area and walk in wardrobe dressing room upstairs. The highlight was undoubtedly the hot tub and forward views. Sitting in the hot tub and port arrival or departure was wonderful.