For the money, my recent cruise to Greenland and Canadian Arctic was a bit of a let down. First, we were misdirected at the Reykjavík airport and the bus actually left without us! And did the same to at least one other person. The ground tours were ok but very rushed, and they paraded us around Iceland for 6 hours or so after arriving at 6am from a 5-hour flight. The parting lunch was abysmal, and the restaurant was so crowded the food buffet was mostly inaccessible. I finally found a seat and a tour rep asked me to move so a couple could sit together!
Then no one had any idea how the luggage would be retrieved by us at the airport going to Greenland, but clearly told us it was solely our own responsibility. Wow.
The cruise itself was great, but again, there was a complete lack of organization by the expedition crew. And most, but not all, expedition crew were really very unfriendly and downright arrogant. The leader even rushed me along into the zodiac leaving an island, and I was one of the fast ones. Another one mocked me for not getting out of the way quick enough so he could photograph a site without people in it.