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We chose this cruise because we sailed princess in 2013 and really enjoyed the food and entertainment. We waited for the Royal because the balcony rooms have sofa beds and we were traveling with our son. Positive:lots of movie choices in stateroom, gym not crowded (not sure if this is because no air conditioning for several days), you don't have to sign for towels, usually could find a chair by the pool later in the day. Two of the comedians were outstanding, wheelhouse band was great but wished they played longer than 11:30 , some of the shows were very good (Colors of the World), DJ Niki tried to play to the crowd most nights and was successful. Did two princess shore excursions they were both good. Negatives: Ports: only negative would be duplicate ports (Naples and Montenegro) and too short a duration in port . Also the port lecturer was a little hard to understand Very rocky and cold last day heading to Barcelona. Stateroom: carpeting was so dirty, I didn't want to walk on the floor, floor not vacuumed, beds were hard (had to try and use an extra duvet as cushion), lack of storage, bucket was so old and dirty but was replaced the day we left, International Cafe: only place to get regular coffee in the morning and understaffed for the size of the ship. Horizon Bistro: most ice machines under maintenance, transit days breakfast closed early, same choices every morning and afternoon. Tacos every afternoon. Have to wait until 5:30 for different choices Breakfast dining room: limited choices and only two on the menu and usually what is in the buffet Front desk: understaffed, took 2 weeks to followup on a first damaged and then lost shirt. Had to ask for a supervisor to get a form signed after 4 visits to the front desk and still no resolution. Had to keep repeating the situation over and over. No documentation system but a paper form and they lost the form so had to start over. Maitre'd: not sure why we were assigned the dining room on the opposite side of the ship from our room. Also assigned a table for 3 when requested 6-8. Luckily my son met teens his age the first week. HAL does a nice job with assigning table mates. Second night my son was behind us entering the dining room and was stopped at the entrance for a dress shirt and dress shorts. He asked if he could tell his parents he had to go change but was denied. We wondered where he was for 30 minutes and started to get concern and was going to go look for him. Our room was on the opposite side of the ship so it took some time for him to change. Many people were in jeans that evening and the gentlemen next to us was in shorts and sneakers. The policy should be the same for everyone. Please inform the parents when turning away a passenger. We spoke with the Maitre'd and the supervisor and there was no followup or explanation. Captains circular party: only for elite and platinum members at night for 1/2 hour and drinks only served for about 10 minutes. If you are ruby or emerald you receive drink coupons during the day and a chance to be entered in a drawing for elite the week of your cruise. 18-20 year olds: Only club 6, this age still likes to have more than a club to hang out. Should have xbox or something for them to do during the day especially when the weather is bad. Crown grill: don't bother ordering the lobster because it isn't Maine lobster. Looked like a small piece of shrimp. Ordered the lamb and it was 2 small pieces and had to order a second because I was still hungry (additional charge). The sides are limited and served family style. Again not a great dessert selection. I heard from other passengers that Sabatini's was better than the Crown Grill. Gym: Complained of gym having no air conditioning and they told me because there was too many people in the gym. There was 5 people in the gym. They finally turned the air conditioning on a few days later. Food: biggest complaint and the reason we moved from RCCL to Princess was the food. Last cruise with RCCL the food was poor. Dining room food was really disappointing. Food is a big part of cruising. Service really slow because of being understaffed. Not enough choices, meat has lots of fat (should have to spit out your food), hamburgers are overcooked and tough. Food was very salty. Food wasn't served with items on menu. Ordered veal with lemon butter sauce and got veal with brown gravy. They would run out of items. We had to order multiple items to make a regular size dinner. There was never a good dessert to pick on the menu unless you like cheesecake or creme brulee. We would end up ordering ice cream most nights. Apple pie, apple crumb anything with a fruit didn't have apples more like an apple paste. Why can't you make a simple brownie or chocolate cake, real apple, blueberry or lemon pie? pie. If I checked into a hotel with a dirty room, hard bed, poor food and slow service, I would not stay.

Wish it was better

Royal Princess Cruise Review by alohasaw

4 people found this helpful
Trip Details
We chose this cruise because we sailed princess in 2013 and really enjoyed the food and entertainment. We waited for the Royal because the balcony rooms have sofa beds and we were traveling with our son.

Positive:lots of movie choices in stateroom, gym not crowded (not sure if this is because no air conditioning for several days), you don't have to sign for towels, usually could find a chair by the pool later in the day. Two of the comedians were outstanding, wheelhouse band was great but wished they played longer than 11:30 , some of the shows were very good (Colors of the World), DJ Niki tried to play to the crowd most nights and was successful.

Did two princess shore excursions they were both good.

Negatives:

Ports: only negative would be duplicate ports (Naples and Montenegro) and too short a duration in port . Also the port lecturer was a little hard to understand

Very rocky and cold last day heading to Barcelona.

Stateroom: carpeting was so dirty, I didn't want to walk on the floor, floor not vacuumed, beds were hard (had to try and use an extra duvet as cushion), lack of storage, bucket was so old and dirty but was replaced the day we left,

International Cafe: only place to get regular coffee in the morning and understaffed for the size of the ship.

Horizon Bistro: most ice machines under maintenance, transit days breakfast closed early, same choices every morning and afternoon. Tacos every afternoon. Have to wait until 5:30 for different choices

Breakfast dining room: limited choices and only two on the menu and usually what is in the buffet

Front desk: understaffed, took 2 weeks to followup on a first damaged and then lost shirt. Had to ask for a supervisor to get a form signed after 4 visits to the front desk and still no resolution. Had to keep repeating the situation over and over. No documentation system but a paper form and they lost the form so had to start over.

Maitre'd: not sure why we were assigned the dining room on the opposite side of the ship from our room. Also assigned a table for 3 when requested 6-8. Luckily my son met teens his age the first week. HAL does a nice job with assigning table mates. Second night my son was behind us entering the dining room and was stopped at the entrance for a dress shirt and dress shorts. He asked if he could tell his parents he had to go change but was denied. We wondered where he was for 30 minutes and started to get concern and was going to go look for him. Our room was on the opposite side of the ship so it took some time for him to change. Many people were in jeans that evening and the gentlemen next to us was in shorts and sneakers. The policy should be the same for everyone. Please inform the parents when turning away a passenger. We spoke with the Maitre'd and the supervisor and there was no followup or explanation.

Captains circular party: only for elite and platinum members at night for 1/2 hour and drinks only served for about 10 minutes. If you are ruby or emerald you receive drink coupons during the day and a chance to be entered in a drawing for elite the week of your cruise.

18-20 year olds: Only club 6, this age still likes to have more than a club to hang out. Should have xbox or something for them to do during the day especially when the weather is bad.

Crown grill: don't bother ordering the lobster because it isn't Maine lobster. Looked like a small piece of shrimp. Ordered the lamb and it was 2 small pieces and had to order a second because I was still hungry (additional charge). The sides are limited and served family style. Again not a great dessert selection. I heard from other passengers that Sabatini's was better than the Crown Grill.

Gym: Complained of gym having no air conditioning and they told me because there was too many people in the gym. There was 5 people in the gym. They finally turned the air conditioning on a few days later.

Food: biggest complaint and the reason we moved from RCCL to Princess was the food. Last cruise with RCCL the food was poor. Dining room food was really disappointing. Food is a big part of cruising. Service really slow because of being understaffed. Not enough choices, meat has lots of fat (should have to spit out your food), hamburgers are overcooked and tough. Food was very salty. Food wasn't served with items on menu. Ordered veal with lemon butter sauce and got veal with brown gravy. They would run out of items. We had to order multiple items to make a regular size dinner. There was never a good dessert to pick on the menu unless you like cheesecake or creme brulee. We would end up ordering ice cream most nights. Apple pie, apple crumb anything with a fruit didn't have apples more like an apple paste. Why can't you make a simple brownie or chocolate cake, real apple, blueberry or lemon pie? pie.

If I checked into a hotel with a dirty room, hard bed, poor food and slow service, I would not stay.
alohasaw’s Full Rating Summary
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Cabin Review

Cabin L101
Balcony was large and great for storage that we needed. Cabin did not have enough storage like the older ships, carpeting dirty and beds hard.
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