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Marco Polo Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
434 Reviews

Worst Ever Cruise Experience

Marco Polo Cruise Review by trickyski

15 people found this helpful
Trip Details
  • Sail Date: Jun 2017
  • Destination: the Baltic Sea

Went with Friends & wanted to visit Baltic Countries.

First time as a widower on holiday , so went with friends. Been cruising 4 times previously but not with this Company & would never go with them again .

Although the ship was old the cabins were much better than we all expected.

The main area's of the ship were also kept to a good standard .

The down side of the holiday was poor Organisation & training of the crew.

The Dining experience was not what any of my group of 7 expected .....I have had better school dinners ...

They tried to squeeze 11 people on a table meant for 8 in the Fine Dining Restaurant.

When at sea no crew members seemed to be available to put out seating i.e. sun beds or cushions . Or to serve any drinks . So unless you sat in the blue haze of the smokers area . Which was by the only outside bar you had to walk to & from the front to the rear if you required a drink .

The outside Buffet Bar was Also where the smokers all congregated , so again you ate your Lunch mixed with the pungent smell of Cigarettes or Cigars.

The Waldorf Restaurant ( Fine Dining ) was hilarious. The idea of Silver Service is how fast they could throw the food at you . .....collecting plates before the table had finished, re-setting cutlery as you ate . Serving another Course before the table was finished with the previous one ect ect

When we complained the waiter said " it was not a problem" .....we said it was .!!

A five course could be served & eaten within 1 hour & 10 mins . We timed to prove it .

The theatre did have quite a few good shows ...but unfortunately if you went at 7.30 for the 8 pm show You could never get a seat . Other diner sittings were saving rows of seats for their fellow travelers

It was not until I made a formal complaint to the Head of the passenger services that a message was put out that seats could not be saved .

Unfortunately I complained toward the end of our cruise as was always hoping it was going to improve ...More fool me .

To top it all off . We were unable to pick up Fuel for our return journey ..in Russia (technical Problems) ??! So had to make an unscheduled stop ( which shortened our excursion time in Stockholm ) & Also meant for some reason which non of the passengers I spoke to could understand we had to disembark in Newcastle & be bused back to Hull a day later than expected

But the joy of another day cruising was short lived as we still had to pack up & leave our cabins on schedule which meant we spent the day sitting with our belonging around us , as you would in an airport if you had a delay .

Never ever use this company ever again


trickyski's Full Rating Summary
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trickyski
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